Customer Experience Advisor

Michael Page Legal; Leeds; On-site; GBP 21,000 - 26,000; Full time

Job summary

A reputable law firm in Leeds City Centre is seeking a motivated Customer Experience Advisor to handle client queries and provide exceptional support. Ideal candidates will have prior customer service experience and excellent communication skills. The firm offers full training, a progressive career path, and a vibrant team culture. This is a great opportunity for those looking to advance their career in a supportive environment with immediate interviews available.

Benefits

Excellent benefits

Full training provided

Career progression and development

Vibrant team culture

Regular socials and incentives

Qualifications

• Previous customer service/telephone based experience is essential.
• Confident telephone manner with excellent communication skills.
• Ability to build and manage strong working relationships.

Responsibilities

• Handle a range of client queries over the phone and email.
• Uphold high service standards and meet targets.
• Collaborate with other teams to resolve client issues.

Skills

Customer service skills

Problem-solving

Communication skills

Team player

Job description

Michael Page have partnered with a reputable Law Firm in Leeds City Centre to recruit for multiple Customer Experience Advisors to join the team asap due to expansion!

This would be an exceptional opportunity for someone experienced within a client facing role that is looking for that next step in their career with a business which will invest in you from day one provide the best training and an excellent progression plan!

Description

As a Customer Experience Advisor you will be forefront of the business handling a range of queries from clients in relation to their existing products and services.

You will be upholding a high class experience providing the best support and guidance ensuring targets and service level agreements are met.

The role would be working alongside other teams within the business to investigate any issues or more technical problems you will use your excellent problem solving and customer service skills to get a quick resolution for each client.

Mainly the role will be corresponding with customers over the phone and will be email contact too.

Profile

• Previous customer service/telephone based experience
• Able to work in a fast paced environment
• Confident telephone manner and excellent communication skills
• Able to build and manage strong working relationships
• Passionate about delivering the highest level of client experience
• An excellent team player

Job Offer

• Salary of £25100
• reputable and progressive law firm in Leeds City Centre
• full training provided
• excellent progression and development
• prestigious offices and working environment
• excellent benefits
• vibrant team and culture
• regular socials and incentives
• immediate interview and start