Customer Enrolment Administrator

Clear Business; Manchester; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

A leading UK services provider is seeking a Customer Enrolment Administrator in Manchester to ensure a smooth onboarding experience for customers switching payment services. The successful candidate will process contracts accurately and respond to customer inquiries, contributing to enhanced customer journeys. Ideal for detail-oriented individuals who value collaboration and personal growth, this role offers a hybrid working model and benefits including generous leave and well-being support.

Benefits

Pension contributions and life assurance

Generous discounts at retailers

25 days of annual leave, increasing to 28

Birthday off

Well-being support including access to a GP

On-site amenities like a gym and bar

Qualifications

• Experience working collaboratively in a team environment.
• Strong computer literacy is essential.
• Basic understanding of B2B provisioning processes is preferred.

Responsibilities

• Onboard new customers accurately and promptly with quality checks.
• Provide support throughout the onboarding journey.
• Contribute ideas to enhance customer experience.
• Develop knowledge of systems and products.
• Resolve queries that may delay service activation.

Skills

Excellent written and verbal communication skills

High level of attention to detail

Determined mindset focused on resolving onboarding challenges

Commitment to personal development

Professional and approachable attitude

Job description

Overview

As a Customer Enrolment Administrator, you’ll play a vital role in ensuring a smooth transition for customers switching their payment services from previous providers. From the moment a contract is received to the point their supply goes live; you’ll be the driving force behind a seamless onboarding experience.

We’re looking for passionate, driven individuals who thrive on delivering excellence. If you're a great listener, love solving problems, and genuinely care about understanding customer needs, this could be the perfect fit.

What we want you to do

• Accurately onboard new customers by processing contracts from Sales with a “right first time” approach, including thorough quality checks.
• Respond to customer enquiries and provide support throughout the onboarding journey, helping diagnose and resolve any setup issues.
• Proactively contribute ideas to enhance the customer journey and overall experience.
• Develop an in-depth knowledge of our systems, products and processes, to confidently support both customers and colleagues.
• Resolve basic queries or exceptions that may delay service activation.

What success in the role looks like

• All sales processed within 24hrs on receipt.
• Timely resolution of any issues preventing service activation, in line with SLAs.
• Full ownership of customer cases from start to finish.
• Deliver a consistent high level of customer experience.
• All customer queries and faults resolved within agreed SLAs.

What you need to have already done to be right for this role

• Experience working collaboratively in a team environment.
• Previous exposure to payment services is a plus, but not essential.
• Strong computer literacy is essential.
• Basic understanding of B2B provisioning processes is preferred.

Skills

• Excellent written and verbal communications skills, with an ability to adapt communication styles to individual customers.
• High level of attention to detail and organisation, with a sense of ownership, pride and responsibility for the accuracy of your own work.
• A curious, determined mindset focused on resolving onboarding challenges and ensuring successful service switches.
• A genuine commitment to personal development and continuous learning.
• A professional, approachable, and supportive attitude that fosters strong relationships with both customers and colleagues.

Our Story

Clear Business was established with the goal of simplifying our customers' lives and making our colleagues' experiences more rewarding. As one of the top providers for small businesses in the UK, we offer a truly distinctive service by providing all essential services in one place : Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services, and Insurance.

For more than two decades, our growth journey has been marked by various accolades, such as Investors in People, The Northern Contact Centre Awards 2023, and Learning at Work Week Awards 2023. Our latest achievement was receiving the 'One to Watch' award from Best Companies.

Why Choose Clear Business?

At Clear Business, we don’t just do jobs, we do careers. We’ve got ambitious growth plans, and our people will grow with us. So, we’ll give you everything you need to develop and succeed. That means things like flexible working, a totally transparent rewards structure, a diverse and inclusive workplace, and the control to drive your own career and shape your own opportunities. Clear Business is a great place to work, made better by you.

In return for your hard work, you’ll get

It takes all kinds of people to make Clear Business the success that we are, and we’ve got a range of benefits to make sure everyone is happy.

• Pension contributions and life assurance coverage.
• Generous discounts at numerous high street and online retailers.
• 25 days of annual leave, increasing to 28 days based on tenure.
• Enjoy your birthday off every year.
• Ability to purchase up to 10 additional holidays and sell up to 5 days per year.
• Cycle to work and travel loans for people wanting a greener commute.
• Comprehensive well-being support, including round-the-clock access to a GP, mental health assistance, fitness programs, and complimentary legal and financial advice.

The important extras

• Hybrid working model : the choice to work remotely for three days.
• Engage in charity fundraising and volunteering activities as part of our giving back initiative.
• Enjoy fantastic on-site amenities including a complimentary gym, free parking, a subsidized café, and an on-site bar for post-work drinks, quiz nights, and social gatherings.
• Full time / Permanent contract of 37.5 hours per week.
• No weekends and every bank holiday off.

What happens next

If you’re looking for a new challenge with great benefits at an award-winning company, then Clear Business is the place for you. To be part of our continued success click ‘Apply’ today to take the next step in your career.

Across Clear Business, we’re passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams.

All successful candidates will be subject to pre-employment checks.

Please note that this vacancy may close early if we receive a sufficient number of suitable applications; however, we may retain your application on file for future opportunities.