Customer Engineering Coordinator L2

Calor; Birmingham; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading energy solutions provider in the UK is looking for a Customer Engineering Coordinator. This part-time role involves coordinating engineering and maintenance services, handling work orders, and ensuring excellent customer service. Ideal candidates will have strong communication skills, a collaborative approach, and experience in customer service, though this is not strictly necessary. Flexible working hours and an opportunity for internal growth are available.

Qualifications

• Experience in a customer-focused environment.
• Ability to analyse problems and take initiative.
• Flexible and collaborative approach to team working.

Responsibilities

• Handle work orders from creation to closure.
• Schedule and confirm customer appointments.
• Raise purchase orders and liaise with suppliers.
• Manage communications with internal teams and contractors.
• Monitor customer queries and complaints.

Skills

Strong written and verbal communication skills

Excellent interpersonal skills

Problem analysis

Customer service experience

Confidence in using digital systems

Job description

Are you looking for a new challenge within Calor? Are you passionate about delivering excellent customer service while supporting field engineering and asset maintenance? If so, this could be the next step in your career. We're currently inviting internal applications for the role of Customer Engineering Coordinator - a key position in ensuring the smooth coordination of our engineering and maintenance services, including gas emergencies, service orders, and asset upkeep. This is a part time role working 20 hours per week. We are flexible with the shift pattern and are open to discussing it in further detail at the interview.

What You’ll Do

• Handle work orders from creation to closure, ensuring accuracy and efficiency
• Schedule and confirm customer appointments
• Raise purchase orders and liaise with suppliers to ensure timely material delivery
• Manage communications with internal teams, depots, and contractors
• Support Calor's CRM and ERP systems, ensuring accurate records and smooth workflows
• Monitor customer queries, complaints, and cancellations, taking ownership through to resolution
• Contribute to continual improvement of processes and customer experience

We're seeking someone who thrives in a customer-focused environment and is confident working across teams. The ideal candidate will have:

• Strong written and verbal communication skills
• Excellent interpersonal skills and a calm, assertive manner
• The ability to analyse problems and use initiative
• A flexible and collaborative approach to team working
• Customer service or call centre experience (preferred but not essential)
• Confidence in using digital systems (CRM/ERP) and standard Microsoft tools