Customer Enabling Services Payroll Manager

Ad Warrior Ltd; Sunderland; On-site; GBP 41,000 - 47,000; Full time

Job summary

A reputable local council in Sunderland seeks a Customer Enabling Services Payroll Manager to lead the payroll function, ensuring exceptional service delivery and team development. The successful candidate will have extensive payroll experience, strong leadership skills, and a passion for people. The role offers competitive salary, professional development opportunities, and a supportive workplace culture.

Benefits

Local Government Pension Scheme

Flexible working arrangements

26 days annual leave

Professional development opportunities

Discounted travel schemes

Qualifications

• Proven track record in payroll with complex customers.
• Experience leading and developing teams.
• Strong experience in driving cultural change.

Responsibilities

• Lead the payroll service, ensuring timely and accurate support.
• Collaborate with specialist teams for service improvements.
• Integrate payroll functions within the wider services.

Skills

Customer-focused leadership

Technical payroll expertise

Supervision

Cultural change management

Job description

Overview

Ref: 408896

Salary: £41,771 - £46,142/annum

Location: United Kingdom -- England -- North East England -- Tyne and Wear -- Sunderland

Type: Permanent

Posted: 12 September 2025

Closing date: 28 Sep 2025 22:59

Role: Customer Enabling Services Payroll Manager

Location: Sunderland

Salary: Grade 8 (SCP 31 - 35) £41,771 - £46,142

Hours: 37 hours per week

Vacancy Type: Full time, Permanent

Responsibilities

They’re looking for an experienced customer-focused Payroll Manager to lead the triage and transactional functions of their Payroll and Pensions service. This role is central to ensuring their customers receive timely, accurate and responsive support. Currently the Payroll and Pensions function is delivered across two teams. The specialist Payroll and Pensions team is responsible for the overall delivery of the service. You’ll deliver the transactional payroll service in collaboration with the specialist Payroll and Pensions function, working closely with them, driving service improvements and leading a team of around 14 staff to deliver high-quality, customer-centric outcomes. A key part of this role is to integrate the function and its ways of working within the wider Customer Enabling Services directorate, ensuring alignment with their transformation goals and values.

This post will be of interest to applicants who have a proven track record and substantial experience of payroll with a complex and diverse range of internal and external customers. In addition to possessing strong technical payroll expertise, it is equally essential that the successful candidate can lead, inspire, support and develop the payroll team to reach their full potential. As such, strong experience in supervision and driving cultural change is also essential.

If you’re passionate about people, thrive in a payroll environment, and want to make a meaningful impact across the Council, they’d love to hear from you.

It is anticipated that shortlisting will be carried out week commencing 29th September. Shortlisted candidates will be invited to attend an assessment centre to take place on Wednesday 15th October, with those selected for the next stage being interviewed on Friday 17th October.

Why work for the City Council?

• Automatic enrolment into the Local Government Pension Scheme
• Flexible working arrangements to support work-life balance
• 26 days annual leave (31 after 5 years), plus bank holidays
• Option to purchase additional leave through their flexible benefits scheme
• Ongoing professional development opportunities
• Discounted travel, car lease scheme, and Cycle to Work Scheme
• A supportive and inclusive workplace culture

To Apply

If you feel you are a suitable candidate and would like to work for this reputable Council, please proceed through the following link to be redirected to their website to complete your application.

https://www.northeastjobs.org.uk/job/Customer_Enabling_Services_Payroll_Manager/285511