Customer-Driven Retail Security Officer – Leeds Area

Mitie Group; Leeds; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

20% colleague discount

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Mitie Group is recruiting for a Retail Security Officer at M&S locations across Leeds area. You will be responsible for creating a safe, welcoming and secure shopping environment for customers and staff, combining strong awareness with a warm, approachable attitude.

In this fast-paced retail role, you’ll help prevent loss, respond to incidents, and support safe ways of working using store technology and reporting systems.

Qualifications

• Previous security experience preferred.
• SIA licence desirable, not essential.
• Strong communication and interpersonal skills.
• Calm, confident and professional approach.
• Proactive mindset with quick decision making.
• Genuine passion for customer service and safety.

Responsibilities

• Create a safe, welcoming and secure environment for customers and colleagues.
• Operate in a fast-paced retail environment, staying alert and responsive.
• Prevent loss, respond to incidents and support safe working practices.
• Use store technology and reporting systems to support operations.
• Stay calm under pressure and act professionally in all situations.
• Work closely with store colleagues to maintain high standards.

Skills

Communication

Interpersonal skills

Calm under pressure

Professionalism

Customer service

Job description

Mitie Group is recruiting for a Retail Security Officer at M&S locations across Leeds area. You will be responsible for creating a safe, welcoming and secure shopping environment for customers and staff, combining strong awareness with a warm, approachable attitude.

In this fast-paced retail role, you’ll help prevent loss, respond to incidents, and support safe ways of working using store technology and reporting systems.