Customer-First Retail Security Officer

Mitie Cleaning & Hygiene Services; Taunton; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

40+ hours per week

20% colleague discount

Company-funded training and SIALicence

Mitie benefits and wellbeing support

Job summary

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for M&S Taunton. The role focuses on creating a safe, welcoming store environment while protecting customers, colleagues and assets in a premium retail setting.

You will be a visible presence, engaging with customers and colleagues, handling incidents professionally, and supporting the wider store team to deliver exceptional customer experiences. Training and development are provided.

Qualifications

• 5 years trackable working history in UK.

Responsibilities

• Maintain a safe and secure environment while contributing positively to the customer journey and store experience.
• Create a visible, welcoming and reassuring presence within the store.
• Respond to incidents, theft and security concerns professionally and promptly.
• De-escalate challenging situations calmly and respectfully.
• Collaborate with store teams as part of the wider M&S environment.
• Deliver high standards of professionalism, communication and customer service at all times.

Skills

Strong communication

People skills

Professionalism

Emotional intelligence

Confidence

Calm under pressure

Customer-focused

Job description

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for M&S Taunton. The role focuses on creating a safe, welcoming store environment while protecting customers, colleagues and assets in a premium retail setting.

You will be a visible presence, engaging with customers and colleagues, handling incidents professionally, and supporting the wider store team to deliver exceptional customer experiences. Training and development are provided.