Retail Security Officer - Customer-Centric, 45hrs/wk

Mitie Cleaning & Hygiene Services; Stratford-upon-Avon; In loco; GBP 16.000 - 23.000; Tempo pieno

Vantaggi offerti da questo lavoro

Guaranteed 45 hours per week

Employee discounts and benefits

SIA licence renewal support

MiDeals platform access

Descrizione del lavoro

Mitie is hiring a Retail Security Officer for M&S in Stratford-upon-Avon. This customer-facing role combines safety, professionalism and service to create a premium store experience while protecting people and assets.

You will join a wider store team, delivering calm, confident support, de-escalating incidents when needed and contributing to a welcoming environment for customers and colleagues. The position offers guaranteed hours and industry-leading benefits.

Competenze

• 5 years trackable working history in UK.
• Experience in retail, security or customer service is desirable.

Mansioni

• Maintain a safe and secure environment while supporting the customer journey.
• Create a visible, welcoming presence within the store.
• Respond to incidents, theft and security concerns.
• De-escalate challenging situations calmly and respectfully.
• Collaborate with store teams within the M&S environment.
• Deliver high standards of professionalism and customer service.

Conoscenze

Strong communication

Professionalism

Emotional intelligence

Confidence and judgement

Calm under pressure

Customer focus

Descrizione del lavoro

Mitie is hiring a Retail Security Officer for M&S in Stratford-upon-Avon. This customer-facing role combines safety, professionalism and service to create a premium store experience while protecting people and assets.

You will join a wider store team, delivering calm, confident support, de-escalating incidents when needed and contributing to a welcoming environment for customers and colleagues. The position offers guaranteed hours and industry-leading benefits.