Retail Security Officer - Calm, Customer-Focused

Mitie Cleaning & Hygiene Services; Leeds; On-site; GBP 17,000 - 25,000; Full time

Benefits offered by this job

20% discount for colleagues

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

M&S is seeking a Security Officer to help create a safe, welcoming and secure environment across Leeds locations. You will be responsible for preventing loss, responding to incidents and supporting store operations with the help of mobile reporting systems and body-worn cameras.

The role requires calm, professional conduct under pressure and a proactive mindset with strong communication and customer service skills.

Qualifications

• Previous security experience preferred
• Strong communication and interpersonal skills
• Calm, confident and professional approach
• Proactive mindset with ability to make sound decisions quickly
• Genuine passion for customer service and keeping people safe

Responsibilities

• Maintain a safe and secure environment for customers and colleagues across multiple Leeds locations.
• Prevent loss, respond to incidents, identify risks and support safe ways of working.
• Use store technology and body-worn cameras to support operations and incident management.
• Remain calm under pressure and act professionally in all situations.
• Work closely with store colleagues to maintain high standards and a positive environment.

Skills

Strong communication

Customer service

Calm under pressure

Education

SIA licence (desirable)

Job description

M&S is seeking a Security Officer to help create a safe, welcoming and secure environment across Leeds locations. You will be responsible for preventing loss, responding to incidents and supporting store operations with the help of mobile reporting systems and body-worn cameras.

The role requires calm, professional conduct under pressure and a proactive mindset with strong communication and customer service skills.