Retail Security Officer (Customer‑Focused, SIA Desirable)

Mitie; West Kirby, Heswall, Sefton, Bidston Moss; On-site; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

M&S is seeking a Security Officer via Mitie to help create a safe, welcoming and secure environment across our Liverpool-area stores. You will stay calm under pressure and lead with professionalism while protecting people and products.

We value strong communication, a proactive mindset and a genuine passion for customer service. You’ll be a visible, friendly presence, using store tech and reporting tools to support incidents and operations.

Qualifications

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsibilities

• Preventing loss and responding to incidents to protect people and property.
• Identifying risks and supporting safe ways of working in store operations.
• Protecting the M&S environment and customers, colleagues and products.
• Using store technology, including mobile reporting systems and body-worn cameras.
• Staying calm under pressure and acting professionally in all situations.
• Working closely with store colleagues to maintain high standards and a positive environment.

Skills

Strong communication

Customer service

Calm under pressure

Team player

Proactive mindset

Sound decision making

Job description

M&S is seeking a Security Officer via Mitie to help create a safe, welcoming and secure environment across our Liverpool-area stores. You will stay calm under pressure and lead with professionalism while protecting people and products.

We value strong communication, a proactive mindset and a genuine passion for customer service. You’ll be a visible, friendly presence, using store tech and reporting tools to support incidents and operations.