Customer-Focused Retail Security Officer | 40+ Hrs/Week

Mitie Group plc.; Banbury; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

40+ hours per week

SIA licence renewal training

Staff discounts

Company benefits

Job summary

Mitie Group plc. is seeking a Retail Security Officer for M&S at the M&S Gateway M40 Banbury. The role is in a premium retail environment, balancing safety with outstanding customer service and a welcoming store atmosphere.

You will maintain a safe, secure environment, assist customers and colleagues, respond to incidents, de-escalate situations calmly, and work closely with store teams to uphold the M&S standard of service.

Qualifications

• Must have 5 years trackable working history in UK.

Responsibilities

• Create a visible, welcoming and reassuring presence within store.
• Support customers and colleagues professionally and confidently.
• Respond to incidents, theft and security concerns.
• De-escalate challenging situations calmly and respectfully.
• Work collaboratively with store teams as part of the wider M&S environment.
• Deliver high standards of professionalism, communication and customer service at all times.

Job description

Mitie Group plc. is seeking a Retail Security Officer for M&S at the M&S Gateway M40 Banbury. The role is in a premium retail environment, balancing safety with outstanding customer service and a welcoming store atmosphere.

You will maintain a safe, secure environment, assist customers and colleagues, respond to incidents, de-escalate situations calmly, and work closely with store teams to uphold the M&S standard of service.