Customer Development Manager

Randstad Sourceright; Waltham on the Wolds; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency seeks an experienced Customer Development Manager to work hybrid in Waltham on the Wolds, focusing on managing key retail accounts and driving commercial performance. The role requires strong analytical skills and experience in sales forecasting, reporting, and Joint Business Planning. Join a supportive environment with competitive compensation and the chance to impact a recognized FMCG brand.

Benefits

Opportunity to work with a recognized brand

Hybrid work flexibility

Competitive day rate

Qualifications

• Proven experience as a Customer Development Manager or National Account Manager.
• Strong understanding of the Joint Business Planning (JBP) process.
• Excellent financial acumen with experience in forecasting, reporting, and invoicing.
• Strong analytical skills and the ability to interpret commercial data.
• Effective relationship builder with strong communication and negotiation capability.

Responsibilities

• Deliver against sales targets and support the execution of Joint Business Plans (JBP).
• Manage and develop the relationship with a major grocery retailer.
• Lead forecasting processes and contribute to financial planning and reporting.
• Support invoice management and customer financial reconciliations.
• Identify opportunities to grow, protect, and diversify customer business.
• Analyse performance trends and present insight-led recommendations.
• Ensure operational excellence and high-quality customer service delivery.

Skills

Customer Development Management

Joint Business Planning

Financial Acumen

Analytical Skills

Communication

Negotiation

Job description

Title: Customer Development Manager / National Account Manager

Location: Waltham on the Wolds, 1 to 2 days per month

Contract: Full-time, 6 Months (35 hours per week)

About the Role

Randstad Sourceright are recruiting on behalf of Mars for an experienced Customer Development Manager / National Account Manager to support the management and growth of a key grocery retail customer. This role plays a critical part in delivering sales plans, managing Joint Business Planning activity, and driving performance through strong commercial and analytical capability.

Key Responsibilities

Deliver against sales targets and support the execution of Joint Business Plans (JBP).

Manage and develop the relationship with a major grocery retailer.

Lead forecasting processes and contribute to financial planning and reporting.

Support invoice management and customer financial reconciliations.

Identify opportunities to grow, protect, and diversify customer business.

Analyse performance trends and present insight-led recommendations.

Ensure operational excellence and high-quality customer service delivery.

Requirements

Proven experience as a Customer Development Manager or National Account Manager.

Strong understanding of the Joint Business Planning (JBP) process.

Excellent financial acumen with experience in forecasting, reporting, and invoicing.

Strong analytical skills and the ability to interpret commercial data.

Effective relationship builder with strong communication and negotiation capability.

What We Offer

Opportunity to work with one of the world’s most recognised FMCG brands.

Hybrid flexibility — required onsite only 1–2 times per month.

Competitive day rate and supportive working environment.

A role that offers both autonomy and the ability to make a direct commercial impact.

Apply Now

If you are an experienced sales professional looking for an engaging and commercially focused role within a leading global organisation, apply today!

We are committed to providing equal employment opportunities and encourage all qualified candidates to apply