Customer Delivery Hub, Driver Installer

John Lewis Partnership; London; On-site; GBP 37,000; Full time

Job summary

A leading retail company is seeking an Installation Specialist to deliver and install products in customers' homes in London. The ideal candidate will have experience in installation, a valid driving licence, and strong customer service skills. This full-time role requires working 41 hours over 4 days, including Saturdays, and offers a competitive salary up to £36,204 per year.

Benefits

Flexible working options

Employee ownership benefits

Qualifications

• Previous experience of installation is required.
• Manual C1 UK driving licence with a maximum of 6 points.
• Experience driving a 7.5 tonne vehicle.

Responsibilities

• Delivering and installing products at customer homes.
• Offering exceptional customer service as a brand ambassador.
• Coordinating with the warehouse team for loading deliveries.

Skills

Manual C1 UK driving licence

DCPC and Tachograph Card

Customer service experience

Verbal communication skills

Physical stamina

Technology understanding

Job description

About the role

As one of our Installation Specialists based in one of our Customer Delivery Hubs, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' door and install the products they love into their homes (such as furniture, kitchen appliances, sound systems and TV sets) as part of a 2-person delivery crew.

Due to its nature, you need to be 18-years or older to work in this role.

Salary: Up to £36,204 (Annual) depending on experience

Key Responsibilities

• Being an ambassador for the John Lewis brand with great customer service as your number one priority.
• Helping load up your lorry with the days deliveries working alongside the warehouse team.
• Demonstrating great respect and courtesy for the customer's home and handle unexpected situations to find the best possible solution for your customers.
• Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
• Keeping up to date with new products and technologies to help you perform your role at your best.
• Maintaining a safe working environment.

Essential skills/experience you\'ll need

Previous experience of installation is required for this role and we\'ll assist in topping up your knowledge with our very own installer accreditation. Other required skills and experience include:

• Manual C1 UK driving licence (with a maximum of 6-points)
• DCPC (Drivers Qualification Card) and Tachograph Card.
• Previous experience driving a 7.5 tonne vehicle.
• Previous experience in a customer facing role.
• Great verbal communication skills both over the phone and face to face.
• Able to cope with the physical requirements of the role (you will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses).
• Good understanding of technology.

Desirable skills/experience you may have

• Installation and disconnection of white goods.
• TV installation.
• Assembly of flat pack.

Full-time, working 41 hours per week over 4 days (including Saturdays), between the hours of 06:00 and 21:30.

The partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.