Customer Delivery Driver - Plymouth Transit Way Superstore

Tesco UK; Plymouth; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A leading UK supermarket chain is looking for a Customer Delivery Driver in Plymouth. This role involves delivering groceries, ensuring a high level of customer service, and maintaining the cleanliness of the delivery vehicle. With a pay rate starting at £13.35 per hour and a guarantee of 16 hours each week, the position offers flexibility in scheduling. Candidates must have a valid driving licence and enjoy interacting with customers. Join a supportive team at Tesco, where you can make a difference every day.

Qualifications

• Must hold a valid UK/EU/EEA Driving licence for at least 12 months with no more than 3 penalty points.
• Energetic and driven to deliver beyond expectations.
• Ability to build relationships with colleagues and customers.

Responsibilities

• Ensure the van and trays are clean and organized.
• Talk to customers about changes to their orders.
• Deliver during the customer's designated time slot.

Skills

Customer service

Communication

Driving

Education

Valid UK/EU/EEA Driving licence

Job description

Availability window: Sun 09:30-13:30, Mon-Fri 18:00-22:00, Sat 18:00-22:00.

Our Customer Delivery Driver rate of pay starts from £13.35 an hour; this increases to £14.56 for stores inside the M25. Additional payments may also apply depending on location.

It is our policy to offer new colleagues a minimum of 16 guaranteed hours each week, but if you would like to work fewer hours (to a minimum of 12) we also welcome applications.

The availability windows are the periods of time in the week we would like you to be available to work. We will schedule your contracted hours within these times, and you will receive 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility, so if the times you are available match closely but not exactly those advertised, we still love to hear from you. Click here to read more.

Customers are at the heart of everything we do.

As the face of Tesco out on the road, you will deliver from Lands' End to John O'Groats. Our Customer Delivery Drivers meet and talk to different customers in their homes every day. This role is about more than just driving – it’s about helping others and delivering great service with a smile.

It is hands‑on, physical and full of variety. No two shifts are ever the same and our customers look for help in many different ways. For most of the day you will feel like your own boss, delivering to your customers while a team of Managers and colleagues back at base is ready to support you when needed.

So whether you are looking for flexibility to suit your current lifestyle, job stability or an opportunity to change career direction, everyone is welcome at Tesco.

Responsibilities

• Ensure the van and trays I use are clean and kept tidy/organised.
• Leave the back yard clean, tidy and clear of rubbish, and pick up litter as I see it.
• Ensure trays are washed as part of the tray wash process.
• Load the van as required, checking the van for roadworthiness.
• Talk to the customer about any changes to their order, including short code items and substitutions, offering a refund for anything they are unhappy with.
• Take care of products/deliveries as if they were my own.
• Explain to the customer that they will not be charged any more for their substitutions.
• Deliver during the customer's time slot.
• Call the customer before arriving at their property if early.
• Call the store/centre if running 30 or more minutes late.

Additional Responsibilities & Qualifications

• Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
• Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say "Thank you."
• Act quickly to respond to the changing needs of our customers and embrace change within the store.
• Be energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
• Share ideas with my Manager and other colleagues on how we can improve our store for customers.
• Hold a valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship – it’s acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, Equity, and Inclusion

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone’re Welcome.

We know life looks a little different for each of us. That’s why at Tesco we welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life‑changing moments, such as becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

Only individuals who have passed the school leaver’s age will be considered for this role. If the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beer, wine and spirits, counters, bakery, and driving roles, we can only accept candidates over the age of 18.

In the event of a high volume of applicants, some roles may close earlier than the advertised end date. We will only be able to offer individual feedback to those candidates who attend an interview.

For more information about us please visit www.tescoplc.com