Customer Delivery Driver/Picker

Apetito; Salfords; On-site; GBP 40,000 - 60,000; Full time

Job summary

A family-owned meal delivery service in Salfords is looking for drivers to deliver frozen meals to customers. In this role, you'll ensure timely deliveries while providing excellent customer service. A full UK Manual Driving Licence and experience in customer service are essential. Benefits include a competitive hourly rate starting at £13.05, paid holidays, and a pension scheme. Join their team and help make a difference in the lives of vulnerable individuals through delicious, nutritious meals.

Benefits

Discretionary annual bonus scheme

33 days holiday per year

Free turkey or voucher at Christmas

Salary sacrifice options and retail discounts

Qualifications

• Experience within a customer service‑based role.
• You must have held a UK manual driving licence for at least 2 years.
• Evidence of work stability.

Responsibilities

• Deliver frozen meals to our customers in a timely manner.
• Undertake pre‑shift inspection of your van.
• Deliver exceptional customer service at all times.

Skills

Customer service experience

Friendly and approachable

Good attendance and timekeeping

Education

Basic secondary education

Tools

Basic computer literacy including phone apps

Job description

Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers' needs. This is all whilst being an ethical and sustainable organisation that believes in doing the right thing.

Our drivers are the face of our business and their interaction with our customers is crucial to our success. In this role you will be delivering frozen Wiltshire Farm Foods meals and bringing sunshine to our customers' doors (no matter what the weather is doing). You will work within our cold store that runs at a chilly -20ºC; protective clothing will be provided along with breaks to warm up and have a hot drink when necessary. You will need to work as part of the wider team always looking to help out the office team. We encourage movement between teams to provide flexibility, job satisfaction, personal development and knowledge of the whole business. We're passionate about making a real difference to people's lives with delicious and nutritious meals for everyone to enjoy.

View our latest TV ad here: https://www.wiltshirefarmfoods.com/blog/our-new-tv-ad-launches

Responsibilities

• Deliver frozen meals to our customers in a timely manner
• Picking orders within the cold store
• Using our app to update customers deliveries
• Delivering exceptional customer service at all times
• Undertake pre‑shift inspection of your van
• Drive safely, responsibly and within the law
• Clean and refuel your van as and when needed
• Contact the office with any discrepancies or delays
• Ensure customer confidentiality
• Helping the office team and picking team when required
• Reporting health and safety, stock quality and mechanical issues
• Assist the team if another member of the team is absent or on holiday
• Carry out local marketing activities such as leaflet door drops and sheltered housing visits to attract new customers

Qualifications

• Experience within a customer service‑based role
• Full UK Manual Driving Licence
• Basic computer literacy including use of phone apps
• Evidence of work stability
• Basic secondary education
• You must have held a UK manual driving licence for at least 2 years. All offers of employment are subject to a Driving Assessment, Driving Licence checks and basic DBS checks. As this role involves working with elderly and vulnerable customers, it is exempt from The Rehabilitation of Offenders Act 1974 and requires a basic DBS Disclosure.

Desirable

• Experience of multi‑drop delivery role
• Experience within a care‑based role
• Warehouse experience
• Health & Safety awareness

Personal Qualities

• Friendly, approachable and reliable
• Passionate about delivering excellent customer service
• Good attendance and timekeeping

Benefits & Compensation

• £13.05 per hour from 1st January 2026 (£13.25 per hour from 1st May 2026) + bonus + company benefits
• Competitive salary – accredited Living Wage employer
• 33 days holiday per year, including bank holidays (which are considered a normal working day)
• Option to purchase up to 5 additional days holiday per year
• Discretionary annual bonus scheme
• Pension scheme – employer matched contributions up to 4%
• Life assurance scheme worth at least 1x annual salary
• Free turkey or voucher at Christmas
• Apetito perks scheme including salary sacrifice options and retail discounts

Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website. This role is not eligible for sponsorship under the skilled worker route as it does not meet the minimum requirements set out under the UK Immigration Rules.

As a family‑owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of. We develop a range of products designed to enhance health and well‑being for all our customers. We are driven by a passion for service and dedicated to feeding some of the UK's most vulnerable people.

We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040. Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer. Learn more about Apetito's commitment to a more sustainable future. We embrace inclusion, empowering individuals from diverse backgrounds. Our commitment to making a real difference extends to customers, communities, and staff and we're on a mission to build an inclusive workplace where everyone reaches their full potential.