Customer Delivery Driver/Picker

Wiltshire Farm Foods; Redhill; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading meal delivery service in Redhill is looking for a driver to deliver frozen meals to customers. The role requires excellent customer service and a valid UK manual driving licence. Enjoy working in a dynamic environment with flexible hours and various benefits, including training and retail discounts.

Benefits

Comprehensive training program

Generous annual leave

Retail discounts

Free turkey or voucher at Christmas

Qualifications

• Must have held a UK manual driving licence for at least 3 years.
• Willingness to work in a cold environment.
• Desire to help and interact with customers.

Responsibilities

• Deliver frozen meals to customers in a timely manner.
• Picking orders within the coldstore.
• Using an app for delivery updates.
• Delivering exceptional customer service.
• Pre-shift van inspection and cleaning.

Skills

Experience within a customer service-based role

Full UK Manual Driving Licence

Basic computer literacy including use of phone apps

Friendly, approachable and reliable

Passionate about delivering excellent customer service

Education

Basic secondary education

Job description

Overview

The Role and Team

This position is working 32 hours per week, any 4 in 6 days including bank holidays.

Our drivers are the face of our business and their interaction with our customers is crucial to our success.

In this role you will be delivering frozen Wiltshire Farm Foods meals and bringing sunshine to our customers doors (no matter what the weather is doing). As such, you will enjoy meeting people and always be willing to go above and beyond what is expected.

Along with this, you will be working within our coldstore that runs at a chilly -20ºc. Protective clothing designed to deal with this temperature will be provided along with breaks to warm up and have a hot drink when necessary.

You will need to work as part of the wider team always looking to help out the office team. We encourage movement between teams to provide flexibility, job satisfaction, personal development and knowledge of the whole business.

We’re passionate about Making a Real Difference to people’s lives with delicious and nutritious meals for everyone to enjoy.

View our latest TV ad here :

Who We Are

Wiltshire Farm Foods have been cooking and delivering delicious frozen meals for over 25 years.

Part of the apetito group, an award-winning leading food producer for the health and social care sector, providing delicious, nutritious and sustainable meals for people at home or in care.

We’re proud to be a Living Wage employer and member of the Ethical Trading Initiative. We support British food and farming and operate a successful programme of waste reduction and resource efficiency across our whole business.

In addition to your salary you will receive a comprehensive training program, generous annual leave holiday entitlement with the ability to buy additional annual leave, retail discounts, free turkey (or voucher) at Christmas and much more!

£11.45 per hour + bonus + benefits

Responsibilities

• Deliver frozen meals to our customers in a timely manner
• Picking orders within the coldstore
• Using our app to update customers deliveries
• Delivering exceptional customer service at all times
• Undertake pre-shift inspection of your van
• Drive safely, responsibly and within the law
• Clean and refuel your van as and when needed
• Contact the office with any discrepancies or delays
• Ensure customer confidentiality
• Helping the office team and picking team when required
• Reporting health and safety, stock quality and mechanical issues
• Assist the team if another member of the team is absent or on holiday

Qualifications / Personal Qualities

Essential

• Experience within a customer service-based role
• Full UK Manual Driving Licence
• Basic computer literacy including use of phone apps
• Evidence of work stability
• Basic secondary education

Desirable

• Experience of multi-drop delivery role
• Experience within a care-based role
• Warehouse experience
• Health & Safety awareness

Personal Qualities

• Friendly, approachable and reliable
• Passionate about delivering excellent customer service
• Good attendance and timekeeping

You must have held a UK manual driving licence for at least 3 years.

All offers of employment are subject to a Driving Assessment, Driving Licence checks and DBS checks.

As this role involves working with elderly and vulnerable customers, it is exempt from The Rehabilitation of Offenders Act 1974 and requires an Standard DBS Disclosure.

The amendments to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020) provides that when applying for certain jobs and activities, certain convictions and cautions are considered ‘protected’. This means that they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account.

Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website.

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