Customer Contact Asstistant - EAY11964

East Ayrshire Council; United Kingdom; On-site; GBP 26,000 - 29,000; Full time

Job summary

A local government organization in Kilmarnock is seeking a full-time member for its customer contact service team, processing calls and emails while assisting with various service requests. The role offers a permanent position with working hours of 35 hours per week. The salary ranges from £26,991 to £28,265 per annum. Candidates must complete a Disclosure Scotland application and provide relevant references. The organization values diversity and encourages applications from underrepresented groups.

Qualifications

• Access to the public sector network required for this position.
• Basic Disclosure Scotland application must be completed.
• Minimum of two relevant references, including one from a senior manager.

Responsibilities

• Provide customer contact service by handling calls and emails efficiently.
• Resolve enquiries and service requests, and address complaints.
• Assist with promoting and delivering Council objectives.

Job description

Job Description

Working as a member of a reliable and effective team responsible for providing tenants with a customer contact service, processing incoming calls and emails accurately and efficiently using supporting IT systems, resolving enquiries, service requests and dealing with any complaints in order to assist with the promotion, delivery and integration of the Council’s key objectives; specifically in relation to the Community Plan, Shared Commitments, Single Outcome Agreement and Best Value.

Requirements

The duties of this post requires access to the public sector network and therefore the successful applicant must complete a basic Disclosure Scotland application. A formal offer of employment with East Ayrshire Council will only be made once satisfactory clearance has been received. Any information that is disclosed on a basic disclosure will require to be discussed before a formal offer of employment is made.

Responsibilities

We follow the national guidance in relation to pre-employment checks namely “Safer Recruitment Through Better Recruitment”. With regards to requests for references and in line with this guidance, during your application process you should provide details of a minimum of two appropriate and relevant references, one of which should be from your current or most recent employer. It is also a requirement that the reference from your current or most recent employer is from an appropriate senior manager and it is not a reference from a former peer operating at the same level.

If you apply for this post, please add the following email address to your safe sender list to ensure that any MyJobScotland related e-mails go directly to your inbox - [e-mail].

The Individual

This is a permanent full time post based at the Risk Management Centre, London Road, Kilmarnock.

The hours of duty is 35 hours per week working:

• Monday to Thursday 9am - 5pm
• Friday 9am to 4pm

The full time salary for this post is £26,991 - £28,265 per annum.

East Ayrshire Council is committed to creating a diverse and inclusive workforce and welcomes applications from all members of the community. We encourage applicants from underrepresented groups including Black and Minority Ethnic people, disabled people and LGBT people. We are also keen to decrease occupational segregation and so encourage women to apply for managerial posts and/or roles in which they are underrepresented. East Ayrshire Council is a Disability Confident employer and a Recruit with Conviction Ambassador.

If you require further information please contact [e-mail].