Customer Consultant - Part-Time, Hull Branch

Skipton Building Society; Hull and East Yorkshire; On-site; GBP 23,000; Part time

Job summary

A leading building society is seeking a Customer Consultant for their Hull branch. The position entails engaging with customers, understanding their needs, and providing tailored solutions. Responsibilities include welcoming customers, maintaining records, and adhering to policies. Applicants should have experience in customer interactions and a passion for exceptional service. The role offers a permanent part-time contract of 32 hours per week with a salary of £25,500 pro rata, along with various benefits including annual leave and pension contributions.

Benefits

Annual discretionary bonus scheme

25 days annual leave plus bank holidays

Generous employer matched pension contributions

Access to Employee Assistance Programme

Paid volunteering days

Colleague mortgage and savings accounts

Private medical insurance

Qualifications

• Previous experience of interacting with customers.
• Ability to work well alongside others.
• Desire to grow, adapt, and change according to business needs.

Responsibilities

• Welcome customers warmly, both in-branch and over the phone.
• Understand and tailor solutions to customer's needs.
• Maintain accurate records of customer interactions.
• Adhere to policies and standards.

Skills

Customer engagement

Communication

Time management

Problem solving

Job description

A leading building society is seeking a Customer Consultant for their Hull branch. The position entails engaging with customers, understanding their needs, and providing tailored solutions. Responsibilities include welcoming customers, maintaining records, and adhering to policies. Applicants should have experience in customer interactions and a passion for exceptional service. The role offers a permanent part-time contract of 32 hours per week with a salary of £25,500 pro rata, along with various benefits including annual leave and pension contributions.