Customer Consultant

Solus Accident Repair Centres; Epsom; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading automotive service provider in Epsom is seeking a Customer Consultant. This role involves promoting customer satisfaction, working collaboratively within a supportive team environment, and managing various tasks including customer updates and vehicle logistics. Ideal candidates will have a strong customer service background and driving experience. Join our award-winning team and help customers get back to normal.

Qualifications

• Prior experience in a customer-facing role is desirable.
• Strong communication skills with the ability to engage customers.

Responsibilities

• Identify opportunities to promote customer satisfaction.
• Work collaboratively with the team to meet customer expectations.
• Update customers by phone and plan vehicle transportation.

Skills

Strong customer focus

Ability to drive all types of customer vehicles

Job description

Overview

Are you looking for a position where you can make a difference, constantly learn new things and be at the forefront of our award winning customer service, working as part of the Aviva family?

Responsibilities

The Role :

Our Customer Consultants are the face of Solus, demonstrating our values and work principles, and those of Aviva. Working together to create a supportive and collaborative team working environment, which focuses on the customer and what matters to them. Our consultants identify opportunities to promote customer satisfaction and help embed a culture on site where everyone is responsible for the customer experience and works as a team to meet our customer expectations. Whether that be updating customers by phone, sourcing vehicle parts, planning transportation you will need to work as part of the Solus team to ensure that vehicles are collected, repaired and returned to our customers.

No two customers are the same and our focus on getting people back to normal is at the heart of what we do. Our Customer Consultant will be at the forefront of our award-winning customer service department.

Qualifications

Desirable qualifications and experience :

• A strong customer focussed background

Driving experience with the ability to drive all types of customer vehicles car or l...