Customer Complaints Supervisor (Temp-to-Perm)

Hewett Recruitment; Droitwich Spa; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is looking for a Customer Complaint Supervisor in Droitwich. This role requires strong customer service experience, particularly handling complaints over the phone. You will be the key point of contact for escalated complaints, managing and resolving issues efficiently. Candidates must have excellent organizational and communication skills, with the ability to coach team members. The position offers a temp-to-perm opportunity in a supportive office environment with rotating shifts and a range of benefits.

Benefits

28 days holiday per year

Company pension scheme

Referral program and bonus scheme

Health & wellbeing programme

Cycle to work scheme

Qualifications

• Proven experience in customer service, specifically handling complaints over the phone.
• Experience in a similar office-based role is essential.
• Confident in analysing data and identifying areas for improvement.

Responsibilities

• Act as the final point of contact for all escalated complaints within the business.
• Manage and resolve customer complaints via phone and email.
• Support the Customer Service Manager in monitoring KPIs.

Skills

Customer service experience

Complaint handling

Organizational skills

Analytical skills

Coaching skills

Communication skills

Job description

A recruitment agency is looking for a Customer Complaint Supervisor in Droitwich. This role requires strong customer service experience, particularly handling complaints over the phone. You will be the key point of contact for escalated complaints, managing and resolving issues efficiently. Candidates must have excellent organizational and communication skills, with the ability to coach team members. The position offers a temp-to-perm opportunity in a supportive office environment with rotating shifts and a range of benefits.