Customer Communications & Partnerships Lead

Veolia; Cannock; Hybrid; GBP 40,000; Full time

Job summary

A global environmental services provider is seeking an experienced Customer Communications Manager to craft compelling narratives that resonate across various channels. This hybrid role includes developing strategic communication plans, managing social media, and ensuring brand consistency. Ideal candidates should have proven storytelling skills and experience in B2B communications, with the ability to build strong relationships with stakeholders. Join this purpose-driven team and help enhance customer success stories while working in a supportive environment.

Benefits

Access to company pension scheme

Discounts on groceries and retailers

Resources for physical, mental, and financial health

24-hour access to a virtual GP

Paid volunteering day

Ongoing training and development opportunities

Qualifications

• Proven experience in identifying compelling narratives.
• Strong knowledge of channel strategy development and execution.
• Ability to work independently while collaborating with teams.

Responsibilities

• Craft exceptional customer stories showcasing impact.
• Develop multi-channel communication plans with clients.
• Drive innovative storytelling across multimedia platforms.

Skills

Storytelling

Relationship building

Channel strategy development

B2B communications

Job description

A global environmental services provider is seeking an experienced Customer Communications Manager to craft compelling narratives that resonate across various channels. This hybrid role includes developing strategic communication plans, managing social media, and ensuring brand consistency. Ideal candidates should have proven storytelling skills and experience in B2B communications, with the ability to build strong relationships with stakeholders. Join this purpose-driven team and help enhance customer success stories while working in a supportive environment.