Customer-Centric Service Desk Engineer

Zenzero; Leeds; On-site; GBP 30,000 - 40,000; Full time

Job summary

A technology services company in the UK is seeking a Service Desk Engineer to provide high-quality support to clients. This role involves resolving customer issues on first contact, managing tickets across various channels, and maintaining professional communication standards. Candidates must demonstrate technical capability, hold relevant certifications, and possess strong interpersonal and English communication skills. The position aims to ensure adherence to performance targets and foster positive customer experiences.

Qualifications

• Demonstrate a technical capability relevant to achieving duties.
• Hold recognised vendor certification(s) if applicable.
• Fluent in English, both written and spoken.

Responsibilities

• Answer phone calls from end-users and resolve issues on first contact.
• Work on tickets assigned through various channels.
• Ensure adherence to performance targets, including KPIs and SLAs.

Skills

Technical capability

Interpersonal skills

Communication skills

Fluent in English

Education

Foundation level Microsoft certification or equivalent

Job description

A technology services company in the UK is seeking a Service Desk Engineer to provide high-quality support to clients. This role involves resolving customer issues on first contact, managing tickets across various channels, and maintaining professional communication standards. Candidates must demonstrate technical capability, hold relevant certifications, and possess strong interpersonal and English communication skills. The position aims to ensure adherence to performance targets and foster positive customer experiences.