Customer Care Technician

Elvet Recruitment; Scarborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A national housing developer is seeking a Customer Care Technician to cover sites around East Yorkshire, primarily Scarborough. This full-time, permanent role involves providing excellent customer service by addressing maintenance issues and defects in occupied properties. Ideal candidates are multi-skilled with a background in joinery or painting & decorating. A full UK driving licence is required for this position.

Benefits

Company Van

Stable full-time employment

Qualifications

• Passionate about providing good customer service and ensuring high standards.
• Ideally has joinery or painting & decorating experience.
• Holder of a UK Full Clean driving licence.

Responsibilities

• Provide efficient after-sales service by rectifying defects.
• Manage and improve the Customer Service experience.
• Adhere to Health, Safety and Sustainability standards.

Skills

Customer service

Multi-skilled technician

Joinery or painting & decorating background

Health, Safety and Sustainability awareness

Job description

Overview

Elvet Recruitment have been appointed to recruit a Customer Care Technician for a national housing developer. With over 10 years of industry expertise across the UK, this company is one of the largest national strategic partners of Homes England, making it an exciting time to join their growing team for sites around the East Yorkshire area. Reporting into the Customer Services Director, this role offers the opportunity to do the right thing for their customers and embrace a vision that builds communities and transforms lives. It is ideal for a motivated individual eager to thrive in a dynamic housing environment.

Responsibilities

• Customer Care Technician to join us, in a field based position covering the Yorkshire East region, focusing on Scarborough and Bridlington.
• The Customer Care Technician will provide an efficient and effective after-sales service by rectifying defects and carrying out maintenance works that have arisen within occupied properties since legal completion.
• Manage and continually improve the Customer Service experience for customers to support our commitment to remain a 5-star builder and a leader in Customer Service in the homebuilding industry.
• Varied daily duties in scope and complexity, and therefore the individual should be multi-skilled with up-to-date knowledge of NHBC Standards and LABC Regulations.
• To take care of your own health and safety and that of others who may be affected by your work and adhere to Health, Safety and Sustainability standards.

Skills and experience

• Passionate about providing a good customer service by ensuring all defects and maintenance works are carried out to a high standard and in a timely manner.
• Multi-skilled technician, ideally with a joinery or painting & decorating background. This position would be ideal for a Site Finisher, looking to step into Customer Care.
• UK Full Clean driving licence.

Role information

• Monday to Friday
• 37.5 hours per week
• Full time permanent
• Company Van

This is a permanent position and Elvet Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client. By applying for this job you accept the T&Cs, Privacy Notice and Disclaimers which can be found on our website. Please call Heather Sweetman at Elvet Recruitment to discuss in more detail.