Customer Care Specialist - Financial Services (Hybrid, 6mo)

Signet Resources; England; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

A prominent financial services provider in the UK is seeking a Customer Coordinator for a 6-month contract position. This role emphasizes customer service skills as it deals with sensitive financial situations, requiring empathy and compassion. The ideal candidate will manage inbound and outbound calls, respond to customer communications, and maintain accurate records. The role offers a hybrid working model, combining office and remote work, with an hourly rate of £17.14 for a 35-hour workweek.

Benefits

Hybrid working model

Qualifications

• Ability to handle sensitive customer situations with care and empathy.
• Strong communication skills for inbound and outbound calls.
• Experience in maintaining accurate records of customer interactions.

Responsibilities

• Handle inbound and outbound calls professionally.
• Respond to customer emails and letters.
• Maintain accurate records of interactions and applications.
• Identify potential fraud cases and trace customers.
• Support customers in financial difficulty with compassion.

Job description

A prominent financial services provider in the UK is seeking a Customer Coordinator for a 6-month contract position. This role emphasizes customer service skills as it deals with sensitive financial situations, requiring empathy and compassion. The ideal candidate will manage inbound and outbound calls, respond to customer communications, and maintain accurate records. The role offers a hybrid working model, combining office and remote work, with an hourly rate of £17.14 for a 35-hour workweek.