Customer Care - Scunthorpe Lakeside - Full Time

McDonald's; Greater Lincolnshire; On-site; GBP 20,000 - 28,000; Full time

Job summary

A global fast-food leader is seeking a Customer Care Assistant to join their team in Greater Lincolnshire. You will be responsible for ensuring a clean and welcoming customer environment, engaging positively with customers, and maintaining high service standards. Effective communication and a friendly demeanor are essential, as you will be the face of the restaurant. The position offers a dynamic and energetic workplace with various employee benefits, making it a great opportunity for those who enjoy teamwork and customer interaction.

Benefits

Holiday pay

Service Awards

Meal allowance

Employee discounts from top brands

Qualifications

• Strong ability to communicate effectively with customers.
• Naturally friendly and helpful demeanor.
• Ability to work efficiently in a high-energy environment.

Responsibilities

• Ensure customer areas run smoothly and maintain high cleanliness standards.
• Engage with customers to create a welcoming atmosphere.
• Communicate customer feedback to management.

Skills

Effective communication skills

Friendly and welcoming behavior

Ability to work as part of a team

High energy levels

Job description

Overview

• We are looking to expand our team at Lakeside. At the moment we are having a refurbishment so your training will be conducted at Doncaster Road McDonald’s and you will be working there until the restaurant reopens. We are excited for the restaurant to reopen during Week Commencing 26th February where you will return to Lakeside with the rest of your team!

McDonald's UK has been around for over 50 years! We are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values : Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential. Benefits package includes : Holiday pay, Service Awards, Meal allowance, Employee discounts from top highstreet and online brands and much more...........