Customer Care Representative

Manpower; Maidstone; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading staffing company is seeking a Customer Care Representative in Maidstone, Kent, to act as a key link between customers and operations. This role involves managing customer orders, addressing complaints, and building strong relationships. Ideal candidates should have 2-3 years of experience in customer-facing roles and possess strong communication skills. The position is a full-time contract for maternity cover lasting 12 to 18 months, with a dynamic and supportive work environment.

Qualifications

• Experience in customer facing roles.
• Ability to communicate effectively both verbally and in writing.
• Familiarity with the fragrance market is preferred.

Responsibilities

• Execute Customer Care strategy aligned with global guidelines.
• Manage customer order changes, issues, and complaints.
• Build strong customer relationships and manage expectations.
• Maintain accurate customer records and support onboarding.

Skills

Customer oriented

Action oriented

Autonomous

Time management

Priority setting

Problem solving

Conflict management

Collaboration

Strong communication skills

Education

High School/Secondary Education

Associate or University Degree

English + additional language(s)

2-3 years industry experience

Tools

SAP

Microsoft Office

Job description

Overall Mission

Act as the central link between customers, operations, sales, and GBS to ensure customer requirements are fulfilled efficiently and cost‑effectively. Build strong customer relationships, represent the Voice of the Customer, and manage the complete order‑to‑shipment process for assigned accounts.

Main Responsibilities

• Strategy Design & Execution: Execute Customer Care strategy aligned with global guidelines. Monitor KPIs and take corrective actions where needed.
• Project Management: Identify and support continuous‑improvement opportunities. Participate in internal projects relevant to Customer Care.
• Subject Matter Expertise: Support assigned customers and affiliates to fulfil order requirements; elevate issues when required. Collaborate with the Customer Care team to provide superior service and maintain clear communication with customers, operations, sales and GBS.
• Order Management: Manage order changes, issue resolution and customer complaints. Handle the full order‑to‑invoice cycle and blocked or prioritised orders and returns.
• Relationship & Planning: Build strong customer relationships and manage expectations. Analyse demand and forecasts; coordinate with planning on inventory needs and participate in demand‑planning meetings.
• Record & Support: Maintain accurate customer records, provide backup support for colleagues' accounts when needed, identify trends impacting customer experience and communicate insights, support onboarding of new customers and participate in customer visits and presentations.

Education & Qualifications

• High School/Secondary Education required.
• Associate or University Degree preferred.
• English + additional language(s) as needed.
• 2‑3 years industry experience, including customer‑facing roles.

Required Competencies

• Customer oriented
• Action oriented
• Autonomous
• Time management
• Priority setting
• Problem solving
• Conflict management
• Collaboration
• Strong communication skills

Required Skills

• SAP and related processes
• Microsoft Office proficiency
• Strong written and verbal communication
• S&OP / basic project management understanding
• Knowledge of fragrance market (preferred)
• Knowledge of Incoterms & shipping terminology
• Flexibility and teamwork
• Lean/Six Sigma (White/Yellow Belt)

Job Information

Job Title: Customer Care Representative
Company: Manpower
Location: Maidstone, Kent
Contract: Contract – 12 to 18 months maternity cover
Hours: Full Time
Posted: Jan 15th 2026
Closes: Feb 15th 2026