Customer Care Executive-Breckland

Serco Group Plc; Watton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading service organization in the United Kingdom is seeking a Customer Service Executive to join their team in Watton. This role involves handling calls, payments, and daily administrative tasks within a dedicated customer service team. Ideal candidates will have customer service experience, strong communication skills, and the ability to thrive in fast-paced environments. Benefits include annual leave, a pension scheme, and various discounts. This position offers the opportunity to contribute to essential public services.

Benefits

22 days annual leave including bank holidays

Up to 6% contributory pension scheme

Serco discounts for various services

Qualifications

• Prior experience within a customer service and office environment.
• Confidently follow established procedures and processes.
• Adaptability and flexibility in fast-paced environments.

Responsibilities

• Handle inbound and outbound calls to residents.
• Take payments and raise worksheets.
• Monitor emails and complete admin tasks.

Skills

Strong communication skills

Attention to detail

Active listening skills

Time management

Computer literacy

Job description

Overview

We have an exciting Customer Service Executive vacancy available within our customer service team who are a dedicated, hard working and friendly department that provide the very best levels of customer service.

Responsibilities

• Handling inbound and outbound calls to residents across Breckland, North Norfolk and Kings Lynn
• Taking payments
• Raising worksheets
• As part of this you will monitor emails daily and complete admin tasks as a team.
• Meet personal targets and work towards team targets
• Here within Serco's Environmental Services, we provide a complete waste, recycling, and street cleansing service on behalf of the residents and community of Norfolk.

Qualifications

• Prior experience within a customer service and office environment
• You will confidently follow established procedures and processes, working well independently as well as a team player, Strong communication skills
• Attention to detail
• Great active listening skills
• A patient and empathetic attitude
• Strong time management and organisational skills
• Adaptability and flexibility
• Comfortable working in fast-paced environments
• Computer literacy
• Maintain good customer relations.

Benefits

• 22 days annual leave including bank holidays
• Up to 6% contributory pension scheme
• Serco discounts which include cinema, merlin entertainment and online shopping, mobile phone plans and leisure centre memberships.
• Interesting, varied, and enjoyable work
• A company that recognises your contribution

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.