Customer Care Coordinator - Warranty & Service Excellence

STONEBRIDGE; Leeds; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Opportunity to work in a growing business

Fast-paced environment

Comprehensive benefits package

Job summary

STONEBRIDGE, based in Leeds, is seeking an enthusiastic Customer Care Coordinator to support our North-East sites. This role is critical in managing customer queries throughout the two-year warranty period, ensuring a high-quality customer experience.

The ideal candidate will have experience in a customer care environment, excellent communication skills, and a strong passion for delivering exceptional service. Join us to be part of a committed team driving sustainable growth in a dynamic sector.

Qualifications

• Experience in customer care, dealing with complaints by phone and in writing.
• High levels of time management and organisational skills.
• Ability to manage own workload and deliver to a high standard.

Responsibilities

• Support the customer throughout the two-year warranty period.
• Log issue reports from customers and organise remedial work.
• Act as a point of contact for customer access arrangements.

Skills

Customer service skills

Communication skills

Time management

Organisational skills

Ability to remain calm under pressure

Job description

STONEBRIDGE, based in Leeds, is seeking an enthusiastic Customer Care Coordinator to support our North-East sites. This role is critical in managing customer queries throughout the two-year warranty period, ensuring a high-quality customer experience.

The ideal candidate will have experience in a customer care environment, excellent communication skills, and a strong passion for delivering exceptional service. Join us to be part of a committed team driving sustainable growth in a dynamic sector.