Customer Experience & Orders Specialist

Berwick Care; Shrewsbury; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Company-wide bonus scheme

Free lunch provided daily

Free on-site parking

On-site gym access

Career development opportunities and外訟

Job summary

Berwick Care, based at Stafford Park, Telford, is seeking a Customer Services Executive to deliver a first-class experience, owning enquiries, orders and issues from start to finish.

You will work in a fast-paced team, manage quotes, tenders, returns, and maintain CRM data while providing proactive problem-solving and championing continuous service improvements. The role is full-time and on-site with benefits including a company bonus scheme and other on-site perks.

Qualifications

• Proven experience in customer service, sales support or order processing.
• Strong communication skills, with a professional approach to customer service.
• IT literate with experience using CRM systems; proficient with Excel.
• Excellent organisation and time-management skills; able to remain calm under pressure.
• Experience preparing quotes or supporting tenders is desirable.
• Willingness to learn and complete training on products, systems and processes.

Responsibilities

• Respond to customer enquiries via phone, email and live chat and own issues to resolution.
• Process orders accurately, check pricing and delivery details.
• Prepare and issue quotes; support tenders and submissions.
• Handle complaints and returns professionally and identify root causes.
• Support KPI targets and assist onboarding of new team members.
• Maintain CRM records and collaborate with warehouse, purchasing and finance.

Skills

Customer service

Order processing

Communication

CRM systems

Excel

Time management

Problem solving

Tools

CRM software

Microsoft Office

Job description

Berwick Care, based at Stafford Park, Telford, is seeking a Customer Services Executive to deliver a first-class experience, owning enquiries, orders and issues from start to finish.

You will work in a fast-paced team, manage quotes, tenders, returns, and maintain CRM data while providing proactive problem-solving and championing continuous service improvements. The role is full-time and on-site with benefits including a company bonus scheme and other on-site perks.