Customer Care Executive

Blue Diamond Recruitment; East Midlands; On-site; GBP 26,000 - 32,000; Full time

Job summary

A leading house builder based in Leicestershire seeks a Customer Care Coordinator to enhance their customer service post-completion journey. The successful candidate will ensure timely communication and effective defect resolution, collaborating closely with various teams to uphold high customer satisfaction standards. A competitive salary and benefits package is on offer.

Qualifications

• Experience in customer service is essential.
• Ability to manage and resolve customer issues.
• Proficient in maintaining system accuracy.

Responsibilities

• Deliver high standards of customer service throughout the post-completion journey.
• Ensure timely communication and defect resolution.
• Support the Customer Care team in issue management.

Skills

Customer service

Communication skills

Problem-solving

Job description

Overview

Blue Diamond Recruitment is proud to support a leading five star house builder who can boast over 20 regional offices across England, Scotland and Wales. The company has grown from a family firm, established more than 70 years ago, into a respected national brand, selling over ten thousand homes a year.

Our client recognise that people are the key to their success, they are working towards becoming a more inclusive employer that values and respects individual differences in the workplace.

A full time, permanent position has become available for a Customer Care Coordinator to join their regional East Midlands office located in Leicestershire. This position will report directly to the Head of Customer Care.

As a Customer Care Coordinator, you will play a key role delivering a high standard of customer service throughout the post-completion journey, ensuring timely communication, defect resolution, and system accuracy in line with the company’s Customer Care Charter, NHBC and NHQC expectations.

Working closely with the Customer Care team, the coordinator will be responsible for managing customer issues and ensuring a clear and smooth path to resolution, supporting our commitment to high standards and customer satisfaction.

The successful candidate will work closely with Customer Care Coordinators, Head of Customer Care, Customer Care Operatives, Site Managers, Assistant Site Managers, Sales Team internally and Customers, Sub-Contractors, NHBC externally.

In return, our client is offering a competitive salary and benefits package (negotiable dependent on experience).

Please visit our website to view all vacancies within house building, residential development and construction. Blue Diamond Recruitment Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.

Seniority level

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales, Customer Service, and Management

Industries

• Construction and Real Estate

To apply, please send your CV to [e-mail] or call 07881371993 for further information.

Blue Diamond Recruitment Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.

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