Customer Care & Compliance Liaison

Stoneacre Motor Group; Thorne; Sur place; GBP 27 000 - 36 000; Plein temps

Avantages offerts par ce poste

Discounts on servicing and repairs

Training & Development

Wellness programme

Free parking

Employee discounts

Résumé du poste

Stoneacre Motor Group is seeking a Customer Care and Compliance Co-ordinator to be the front line for customer care inquiries, complaints and feedback, ensuring timely resolution and robust record-keeping. The role also supports audits, prepares management reports, and collaborates with sales and service teams to enhance customer journeys.

The ideal candidate will have experience in customer service or compliance within motor retail or regulated sectors, strong communication skills, and

Qualifications

• Previous experience in customer service or compliance within the motor retail, finance, or regulated sector is desirable.
• Strong communication and interpersonal skills, with the ability to handle sensitive issues professionally.
• Highly organised with strong attention to detail.
• Able to interpret and apply regulatory requirements in a practical business setting.
• Confident using IT systems and maintaining accurate records.
• A proactive team player with the ability to work independently.

Responsabilités

• Be the first point of contact for customer care enquiries, complaints, and feedback, ensuring timely and effective resolution.
• Maintain accurate records of customer interactions and outcomes.
• Support audits and reviews, ensuring processes and documentation are up to date.
• Prepare reports for management on customer care trends and compliance matters.
• Collaborate with sales and service teams to improve customer journeys and outcomes.

Connaissances

Customer service

Compliance

Communication

Organised

IT systems

Outils

CRM systems

Word/Excel

Description du poste

Stoneacre Motor Group is seeking a Customer Care and Compliance Co-ordinator to be the front line for customer care inquiries, complaints and feedback, ensuring timely resolution and robust record-keeping. The role also supports audits, prepares management reports, and collaborates with sales and service teams to enhance customer journeys.

The ideal candidate will have experience in customer service or compliance within motor retail or regulated sectors, strong communication skills, and