Hybrid Customer Care & Warranty Coordinator

Barratt Redrow plc; Hungerford; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive Salary

Private Medical Cover - Single Cover

26 days’ holiday

Flexible Benefits

Enhanced Family Friendly Policies

Job summary

Barratt Redrow PLC is seeking a Customer Care Coordinator to support the Head of Customer Care in managing post-sale customer issues and coordinating the department’s administration to remain efficient.

You will handle enquiries across calls, emails and social media; liaise with Site Management, Technicians and subcontractors to arrange remedial works under warranty; and contribute to service improvements while upholding the company’s values.

Qualifications

• Experience in a professional secretarial/administration role.
• Experience in a demanding, fast-paced customer service environment.
• Excellent written and verbal communication skills.
• Proficiency with MS Office programs.
• Strong team player with resilience under pressure.
• Ability to coordinate multiple priorities and manage time effectively.
• Professional, assertive and customer-focused demeanor.

Responsibilities

• Ensure personal and team compliance with SHE policies and procedures; prioritise safety.
• Adhere to Barratt Redrow customer care policies; resolve issues promptly and professionally.
• Handle all contacts professionally and record them in the IT system.
• Coordinate with colleagues to ensure continuous telephone cover during working hours.
• Arrange inspections for remedial enquiries to agree valid warranty issues.
• Liaise with Site Management, Customer Care Technicians and subcontractors to complete remedial works.
• Communicate defects to Head of Customer Care and manage cost-effective resolutions.
• Utilise IT systems to track defects and report performance.
• Order materials with Commercial/Buying for defect resolution; apply contra charges where applicable.
• Provide administrative support including correspondence, filing and reporting.
• Attend internal meetings representing the department and voice of the customer.
• Undertake post-completion satisfaction calls to customers.
• Manage complaints and legacy issues efficiently and effectively.
• Ensure subcontractors meet SLA and apply contra-charge processes when needed.
• Update weekly reports and distribute to relevant personnel.

Skills

Secretarial experience

Customer service experience

Excellent communication skills

MS Office proficiency

Team player

Time management

Multitasking under pressure

Tools

MS Office

Job description

Barratt Redrow PLC is seeking a Customer Care Coordinator to support the Head of Customer Care in managing post-sale customer issues and coordinating the department’s administration to remain efficient.

You will handle enquiries across calls, emails and social media; liaise with Site Management, Technicians and subcontractors to arrange remedial works under warranty; and contribute to service improvements while upholding the company’s values.