Customer Care & Warranty Specialist

Willerby Ltd; Hull and East Yorkshire; Presencial; GBP 21.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days annual leave

Life assurance

Long service days

Holiday purchase scheme

Employer pension 6%

Private Health Scheme

Descripción de la vacante

Willerby Ltd in Hull is seeking a customer-focused professional to join our team as a customer service specialist. You will be the first point of contact for our customer base, responding to warranty issues and ensuring swift resolutions are achieved.

Develop a good working knowledge of our builds and services to assist with technical queries, manage workloads, escalate when needed, and collaborate with internal teams and suppliers to deliver high quality service.

Formación

• Great communication skills.
• The ability to build rapport with the customer base, establishing and maintaining good working relationships.
• A flexible approach to changing priorities and problem solving.

Responsabilidades

• Provide excellent care across our customer base, including holiday park homeowners, suppliers, and internal stakeholders.
• Develop a good working knowledge of our builds and services to aid effective resolutions on technical queries.
• Accurately progress requests using in-house systems and work to achieve targets as set out in departmental KPIs.
• Understand the core elements of specific products to enable use of bill of material, reading and ordering from drawings and specifications.
• Manage individual workload while escalating issues when necessary.
• Effectively obtain, analyse, record and store relevant information.
• Collaborate with internal departments and external suppliers in the ordering of parts for swift resolutions.
• Ensure the quality of the service provided is of the highest importance.

Conocimientos

Great communication

Rapport building

Flexible/problem solving

Descripción del empleo

Willerby Ltd in Hull is seeking a customer-focused professional to join our team as a customer service specialist. You will be the first point of contact for our customer base, responding to warranty issues and ensuring swift resolutions are achieved.

Develop a good working knowledge of our builds and services to assist with technical queries, manage workloads, escalate when needed, and collaborate with internal teams and suppliers to deliver high quality service.