Customer Care Assistant - Leeds

Arla Foods Deutschland GmbH; Leeds; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A global leader in the dairy industry is seeking a Customer Care Assistant to support UK customers with queries about their product range. You'll collaborate closely with various teams and maintain customer records. This entry-level role offers a competitive salary, hybrid working model, 26 days holiday, and opportunities for training and development within a positive and collaborative culture.

Benefits

Competitive salary

26 days holiday & Bank holidays

Hybrid working (2 days per week from home)

Pension contribution matched up to 6%

Life assurance 4x annual salary

Training and development opportunities

Flexible Benefits

Cheese hamper at Christmas

Qualifications

• 0–2 years' experience in customer service or related field.
• Ability to communicate clearly in writing and speech.
• Comfortable using digital systems for tracking and records.

Responsibilities

• Process customer questions and requests accurately and on time.
• Draft customer care reports and correspondence.
• Liaise with production and distribution to resolve issues.

Skills

Customer-focused communication

Detail-oriented

Proactive problem-solving

Database/CRM proficiency

Education

Vocational/technical education or equivalent

Tools

Databases/CRM

BI tools

Job description

Select how often (in days) to receive an alert:

Do you enjoy helping customers and collaborating across teams to deliver first-class service?

In Customer Care, you’ll be the friendly, informed voice of our brands—resolving queries quickly, sharing insights with Marketing and QHES, and keeping our customers delighted.

How You Will Make an Impact

As a Customer Care Assistant, you will support UK consumers and customers with queries about Arla’s product range, responding promptly and professionally while working closely with our Marketing, Brand and QHES teams. You’ll keep records up to date, track orders and deliveries digitally, and ensure our communications are accurate, timely and on-brand.

• Process customer questions and requests accurately and on time
• Draft customer care reports and correspondence; compile and report key statistics
• Answer enquiries on product availability, pricing, delivery times and order status
• Liaise with production, warehouse, transport and distribution to resolve issues and complaints
• Maintain up-to-date customer records and trigger relevant communications using digital data

This role sits within the Customer Care team, reporting to the Customer Care Team Leader, and collaborates closely with Brand, Marketing and QHES.

What Will Make You Successful

You will have a vocational/technical education or equivalent with 0–2 years’ experience (entry-level friendly). You’re comfortable using databases/CRM and BI tools, pick up new systems quickly, and communicate clearly in writing and speech while maintaining accurate administration and reporting. You’ll be a customer-focused communicator—empathetic, clear, and timely—detail-oriented and organized, able to manage multiple queries and priorities, and a proactive problem-solver who collaborates to resolve issues and improve processes. You’ll work closely with a welcoming team, experience a steep learning curve with strong support, and have opportunities to build skills across customer service and marketing collaboration.

What Do We Offer?

• Competitive salary (salary discussed at application stage)
• 26 days holiday & Bank holidays
• Hybrid working (2 days per week from home)
• Pension contribution matched up to 6%
• 4 x annual salary life assurance
• People agenda commitment to training and development (internal & external)
• Flexible Benefits- buy up to 5 days annual leave, reward gateway scheme- discounts with various retailers via my benefit platform.
• Most importantly - cheese hamper at Christmas

At Arla, we’re committed to professional development and promoting from within. Our positive and collaborative culture will bring out the best in you. And you’ll join a market leader who produces nutritious household-favourite brands in a way that makes things better for our customers, the farmers who own us, and the whole world.

Would You Like to Join Us?

If you want to deliver excellent customer experiences and be part of a supportive team, please apply as soon as possible as we review applications on a continuous basis and will close the recruitment once the right candidate is found.

Advert will close on the 5th of October 2025

Shape the Future of Dairy

Arla is a global leader in the dairy industry, committed to producing high-quality products while championing sustainability and innovation. We're passionate about people and our planet, striving to unleash the full potential in each of us. Our goal is to make healthy dairy nutrition and good food habits accessible to all. Join us at Arla Foods and become part of a worldwide cooperative dedicated to making a significant impact on the planet and steering the dairy industry towards a sustainable future.

We are devoted to creating a workplace where everyone feels valued and empowered to bring their authentic selves to work. Diversity and collaboration are key to our success, propelling us to new heights in the dairy industry.