Customer Care Assistant

McDonald’s; Gilwern; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading fast food chain in Gilwern, UK, is seeking individuals passionate about delivering excellent customer service. The role involves connecting with customers, maintaining energy, and working as part of a team to achieve shared goals. Candidates should exhibit effective communication skills and a friendly, helpful demeanor. Opportunities for progression from crew member to managerial roles are available, supported by various employee benefits including holiday pay and discounts.

Benefits

Holiday pay

Meal allowance

Employee discounts

Service awards

Qualifications

• Genuine smile and a friendly, welcoming, courteous, and helpful behaviour.
• Effective communication skills, including attentive listening.
• Ability to work at high energy levels while maintaining professionalism.

Responsibilities

• Provide excellent customer service in a fast-moving environment.
• Connect with customers and make them feel valued.
• Maintain high energy levels while working efficiently.

Skills

Effective communication skills

Courteous and helpful behaviour

Ability to work in high energy levels

Job description

Overview

Supporting your overall wellbeing with counselling, mental health support, life management, medical guidance, and helpful resources. Olivia is our friendly virtual assistant, available to support you navigate through the application process 24 hours a day, 7 days a week. Whether it's late at night or over the weekend, she's on hand to answer your questions, guide you through the application process, or help you find what you need. Olivia can answer common questions, guide candidates through application steps, arrange interviews, and provide timely updates, all to help make the application process smoother and easier to navigate.

Responsibilities

• Provide excellent customer service in a fast-moving, high‑energy environment.
• Connect with customers and make them feel valued.
• Maintain high energy levels while working efficiently and productively.
• Work well as part of a team, helping each other to achieve shared goals.

Qualifications

• Genuine smile and a friendly, welcoming, courteous, and helpful behaviour.
• Effective communication skills, including attentive listening, face‑to‑face verbal communication, and eye contact.
• Ability to work at high energy levels while maintaining professionalism.

Benefits

• Holiday pay, service awards, meal allowance, and employee discounts from top high street and online brands.
• Overnight workers between midnight and 5am earn additional pay.
• All hourly‑paid workers earn above the national minimum wage.
• Additional benefits include holiday and sick pay.

Additional Information

Eligibility to work in the UK & Ireland is verified before employment. Acceptable documents include a valid passport or a valid UK/Ireland visa with a college letter listing term dates, if applicable. Only original documents will be accepted.

Interview process focuses on values, attitudes, and potential. Candidates may be asked for examples of teamwork and impact.

McDonald’s promotes growth from crew member to manager or franchisee, with many employees progressing into more responsible roles.

Sustainability efforts include a net‑zero restaurant and ongoing initiatives to become a more sustainable business.

Shifts vary; many restaurants are open 24 hours. Pay frequency is every 2 or 4 weeks for hourly workers, monthly for salaried employees. Uniforms are provided.