Customer Care Agent

Gousto; Remote; GBP 22,000 - 30,000; Full time

Job summary

A growing food delivery service is seeking a Customer Care Agent to join its team. This role involves being the first point of contact for customers, resolving their queries, and enhancing their experience. You will handle inbound contacts via platforms like Zendesk, manage sensitive customer issues with empathy, and support the overarching mission of delivering exceptional care. Ideal candidates are problem solvers, enthusiastic about helping others, and able to work in a fast-paced remote environment.

Qualifications

• Natural problem-solver who enjoys helping others.
• Comfortable using technology and learning new systems quickly.
• Clear and confident communicator, both written and verbal.

Responsibilities

• Respond to inbound customer contacts via Zendesk.
• Manage sensitive issues such as food safety concerns with professionalism.
• Resolve customer queries on first contact whenever possible.

Skills

Problem-solving

Customer service experience

Technology proficiency

Communication skills

Detail-oriented

Tools

Zendesk

Job description

Reporting to : Customer Care Team Leader

Location : Remote (Sporadic travel to London HQ for all‑hands)

Shift Pattern : 4 on 4 off 9 am to 9 pm

Were looking for a Customer Care Agent to join our vibrant Customer Care team. Youll be the first point of contact for our customers and a key voice of the Gousto brand. As part of a collaborative and customer‑focused team youll help drive our mission of delivering world‑class care resolving customer concerns and contributing to improvements across the business.

This is a brilliant opportunity for someone who thrives in a fast‑paced environment enjoys helping others and is passionate about making every customer experience a positive one.

Core Responsibilities

• Respond to inbound customer contacts via Zendesk including email phone live chat and social media channels
• Manage sensitive issues such as food safety concerns delivery complaints and technical matters with empathy and professionalism
• Resolve customer queries on first contact whenever possible
• Go the extra mile to provide memorable customer experiences that encourage loyalty
• Share customer feedback and insights to support continuous improvement across teams
• Achieve individual and team targets that reflect our commitment to customer excellence
• Proactively identify and flag opportunities to enhance the customer experience

Who You Are

• A natural problem-solver who enjoys helping others
• Experienced in customer service ideally within a contact centre (not essential)
• Comfortable using technology and quick to pick up new systems (Zendesk experience is a plus)
• Detail-oriented and able to manage your time effectively
• Clear and confident communicator both written and verbal
• Enthusiastic about continuous learning and improvement
• Motivated to provide outstanding service and leave a lasting impression on customers

Additional Information

Gousto is for everyone

Whether its creating diversity in our recipes or building new teams we care about our people and the opportunities they have at Gousto. Across our business we lead with inclusivity and strive for equity in all we do; working hard to ensure Gousto is an environment where you can be totally yourself.

Everyone is welcome and were looking for applications from people of all backgrounds and experiences.

We understand that some individuals may require reasonable adjustments to fully participate in the interview process. Please tell us what you need and we will make every effort to accommodate. (Eg Extra time or systems accommodations)

Remote Work : Yes

Employment Type : Full-time

Key Skills

Abinitio,Business Analysis,Logistics & Procurement,Client Services,Business Analytics