Customer Care Advisor - Manchester - Temp-Perm £16.22Ph

Regen Solutions; Greater Manchester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A company in social housing maintenance is seeking a Customer Care Advisor to manage supply chain performance and provide helpdesk support. The ideal candidate should have experience with CAFM systems and be competent in Microsoft Office tools. This role requires office attendance for four days a week with work-from-home flexibility on Fridays. Candidates with strong relationship management skills are encouraged to apply directly via email with their CV.

Qualifications

• Experience providing helpdesk or call centre service.
• Ability to develop productive working relationships with key customers and suppliers.

Responsibilities

• Manage supply chain and contractor performance.
• Provide assistance via a helpdesk or call centre.

Skills

Experience in managing supply chain/contractor performance

Competent in Microsoft Office tools

Tools

CAFM systems (preferably Concept)

Job description

Job Title: Customer Care Advisor
Location: Manchester
Salary: £16.22ph - weekly pay
Sector: Social Housing Maintenance

Experienced in the use of CAFM systems (preferably Concept)

Experience of providing helpdesk or call centre service, developing productive working relationships with key customers and suppliers.

• Proven experience in managing supply chain/contractor performance
• Competent in the use of Microsoft Office tools (Outlook, Word, Excel, PowerPoint etc.)

Office 4 days a week and WFH on a Friday

The below questions need to be asked and added onto the CV:

Pre-Qualifying Questions

1. What is the difference between planned and reactive work orders?

2. What fix SLA's would you expect for jobs between P1 and P4?

3. Can you describe a time when you overcame an issue with engineers or sub-contractors?

4. What does Statutory Compliance mean and can you give an example of a compliance standard?

5. Which CAFM systems have you worked with?

   If interested in this CUSTOMER CARE ADVISOR role, please email your CV directly to: