Customer Care Advisor

Michael Page (UK); Huddersfield; Hybrid; GBP 25,000 - 29,000; Full time

Job summary

A reputable recruitment agency is looking for a Customer Care Advisor in Huddersfield. You will be the first point of contact for clients, guiding them through legal services. The position offers a salary of £25,000 with bonuses, full training, and opportunities for career progression. Join a collaborative team with excellent benefits including private healthcare and generous holiday allowances.

Benefits

Hybrid working

Private healthcare

Generous holiday allowance

Birthday day off

Collaborative team culture

Qualifications

• Previous experience in customer service from any background, especially retail or hospitality.
• Exceptional communication skills and confident telephone etiquette.
• Ability to build strong relationships with clients.

Responsibilities

• Be the first point of contact for clients providing support over the telephone.
• Assist clients with a variety of queries regarding legal services.
• Ensure clients have the best journey and experience from start to finish.

Skills

Customer service experience

Exceptional communication skills

Empathy and understanding

Ability to work under pressure

Positive attitude

Team player

Job description

A new exciting Permanent Customer Care Advisor Position in Huddersfield!

To work for a reputable business within the Legal Sector!

About Our Client

Michael Page have just registered a new exciting Permanent Customer Care Advisor Position in Huddersfield to work for a reputable and progressive legal firm! This would be an exceptional opportunity for someone experienced within customer services or if you are looking to start out your career full training will be provided! The business have lots of exciting plans and would be an excellent time to join the established and supportive team!

Job Description

As a Customer Care Advisor you will be the first point of contact for clients providing support and guidance predominately over the telephone. The role will be assisting clients with a variety of queries each call will be unique and will be discussing the appropriate legal services to best suit the clients requirements. You will be building excellent relationships having consultative conversations and will deal with the clients claim from start to finish ensuring they have the best journey and experience possible.

If you are passionate about helping and supporting customers whilst providing the highest level of care please apply now!

The Successful Applicant

• Previous customer service experience this could be from a range of backgrounds such as retail and hospitality
• Exceptional communication skills and a confident telephone etiquette
• Understanding and empathetic able to build strong client relationships
• Able to work under pressure in a fast paced environment
• Resilient and a positive can do attitude
• An excellent team player

What's on Offer

Salary of £25000+ monthly bonuses+ reputable business within the Legal Sector+ full training provided+ excellent progression and development+ sponsorship of legal qualifications+ central location in Huddersfield+ hybrid working+ excellent benefits+ perkbox+ private healthcare+ generous holiday allowance and birthday day off+ regular socials and incentives+ collaborative team and culture+ exciting time to join the business+ immediate interview