Customer Business Developer

Tesat-Spacecom GmbH & Co. KG; Filton; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading aerospace company is seeking a Customer Business Development specialist to drive the Ground Support Equipment (GSE) strategy. The role involves collaborating with global airline partners and managing complex stakeholder relationships. Candidates should have a strong technical background, ideally in aviation, and excellent communication skills. A competitive salary and comprehensive benefits package are offered including flexible working arrangements.

Benefits

Competitive salary

Flexible working hours

Health insurance

Qualifications

• Bachelor's or Master's degree in a relevant field required.
• Proven experience in aviation, ideally in MRO or OEM settings.
• Experience in building complex business cases.

Responsibilities

• Drive the NPD pipeline by analyzing customer pain points.
• Serve as a Technical Consultant for airline partners.
• Balance customer demands with business goals in a dynamic environment.

Skills

Aviation industry experience

Fluent communication with technical teams

Financial analysis and market assessment

Ability to influence senior management

Education

Bachelor's or Master's degree in Engineering or Business Administration

Job description

Overview

Join Airbus’s international Customer Business Development team and play a pivotal role in shaping the Ground Support Equipment (GSE) & Tools business strategy. Drive departmental growth and customer satisfaction by identifying, developing, and articulating solid technical and business value propositions for our global airline and MRO customers.

Responsibilities

• Drive the NPD pipeline by capturing and analysing customer pain points to define technical and commercial requirements.
• Serve as a "Technical Consultant" alongside Satair, jointly guiding key airline partners and MROs to the most efficient and valuable solutions for their maintenance operations.
• Act as the key liaison between airline partners and the GSE Design Offices to address technical and service issues.
• Drive consensus and align priorities across a complex, multinational ecosystem of internal and external stakeholders (including Design Offices, Satair, Procurement, and MRO partners) to champion strategic initiatives.
• Continuously balance urgent customer demands ("Voice of the Customer") against internal business goals, engineering realities, cost targets, and the long-term product roadmap in a dynamic environment.
• Own the full New Product Development (NPD) lifecycle, from articulating a compelling business case for new products or technologies (like Smart GSE, digital solutions, and automation) to delivering along with the Design Office validated, commercially-viable solutions.

Qualifications

• Bachelor's or Master's degree in Engineering (Aerospace, Mechanical, Industrial) or Business Administration with a strong technical background.
• Proven experience in the aviation industry, preferably within an MRO, airline maintenance & engineering department, or an aerospace OEM. Other manufacturing industries will be considered.
• Demonstrable experience in building and defending complex business cases, including financial analysis, market assessment, and SWOT analysis.
• Must be able to communicate fluently with engineering and design office teams about technical specifications and maintenance procedures.
• The ability to act as a "translator" and interface between technical teams (Design Offices), commercial teams (Satair), and external customers (Airlines, MROs).
• Ability to influence senior management and decision-making forums. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Benefits

• Financial Reward: Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax‑free technology scheme, shopping discounts and much more.
• Work / Life Balance: 35‑hour week, flexible working around core hours and Friday afternoons off, hybrid working, option to buy/sell holiday.
• Personal Development: Personalised development plan, Airbus Leadership University and unlimited access to 10,000+ E‑learning courses, internal mobility including international opportunities.
• Health & Wellbeing: Bupa health insurance (including assisted fertility treatments and gender dysphoria & reassignment support), wellbeing benefits (including 24/7 online GP and mental health support), discounted family health/dental insurance/eye tests, cycle‑to‑work scheme, on‑site canteen and coffee shop, lunchtime yoga/meditation.

EEO & Diversity

Airbus is, and always has been, committed to equal opportunities for all. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus requires that no candidate be asked for any type of monetary exchange during the recruitment process. Any impersonation of Airbus to do so should be reported to [e-mail].