Customer Business Developer

Airbus; Bristol; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

An aerospace company in Bristol is looking for a Customer Business Development professional specializing in Ground Support Equipment & Tools. The role involves driving departmental growth through customer interaction and technical solutions. Candidates should have a strong engineering background, preferably in aviation, along with proven experience in building business cases. This full-time position requires a commitment to sustainability, with flexibility in working options provided.

Benefits

Competitive salary

Annual profit share

Contributory pension

Flexible working hours

Bupa health insurance

Training and development programs

Qualifications

• Experience in the aviation industry, preferable in MRO or airline maintenance.
• Ability to communicate technical specifications clearly.
• Experience in financial analysis and market assessment.

Responsibilities

• Capture and analyse customer pain points for technical requirements.
• Serve as a Technical Consultant with Satair.
• Act as liaison for airline partners and address service issues.
• Align priorities across multinational stakeholders.
• Manage the New Product Development lifecycle.

Skills

Communication with technical teams

Building business cases

Understanding of aviation industry

Analytical skills

Stakeholder influence

Education

Bachelor's or Master's degree in Engineering or Business Administration

Job description

SECURITY CLEARANCE: You will be subject to a BPSS check (including a criminal record check)

TRAVEL REQUIRED: Some travel within UK and international

LOCATION: Filton (60% of your working week must be office based)

TYPE: Full time

WHATS IN IT FOR YOU

• Financial Reward: Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax‑free technology scheme, shopping discounts and much more
• Work / Life Balance: 35 hour week, flexible working around core hours and Friday afternoons off, hybrid working, flexible working option to buy/sell holiday
• Personal Development: Personalised development plan, Airbus Leadership University and unlimited access to 10,000 e‑learning courses, internal mobility including international opportunities
• Health & Wellbeing: Bupa health insurance (including assisted fertility treatments and gender dysphoria & reassignment support), wellbeing benefits (including 24/7 online GP and mental health support), discounted family health / dental insurance / eye tests, cycle‑to‑work scheme, on‑site canteen and coffee shop, lunchtime yoga / meditation
• Family and Caregiving: Life assurance, enhanced pay for maternity, paternity, adoption and shared parental leave, caregiving and purpose‑built maternity rooms on site
• Inclusive Environment: Wellbeing room, Multi‑faith room, Employee Representative Groups (Gender, LGBTQ, International, Generational, Disability, Social & Cultural Diversity, Neurodiversity)

Our world is changing. And so are we. From our commitment to zero‑carbon flight ( #ZEROe ) to cleaning up space, sustainability is at the heart of our purpose. So what’s your next change?

Join our international Customer Business Development team and take a pivotal role in shaping the Airbus Ground Support Equipment & Tools business strategy. You will drive departmental growth and customer satisfaction by identifying, developing and articulating solid technical and business value propositions for our global airline and MRO customers.

This role is the critical interface between our customers, our engineering teams and Satair, translating market needs into profitable, customer‑centric solutions.

HOW YOU WILL CONTRIBUTE TO THE TEAM

• Drive the NPD pipeline by capturing and analysing customer pain points to define technical and commercial requirements.
• Serve as a Technical Consultant alongside Satair, jointly guiding key airline partners and MROs to the most efficient and valuable solutions for their maintenance operations.
• Act as the key liaison between airline partners and the GSE Design Offices to address technical and service issues.
• Drive consensus and align priorities across a complex multinational ecosystem of internal and external stakeholders (including Design Offices, Satair Procurement and MRO partners) to champion strategic initiatives.
• Continuously balance urgent customer demands (Voice of the Customer) against internal business goals, engineering realities, cost targets and the long‑term product roadmap in a dynamic environment.
• Own the full New Product Development (NPD) lifecycle from articulating a compelling business case for new products or technologies (like Smart GSE digital solutions and automation) to delivering, along with the Design Office, validated, commercially‑viable solutions.

ABOUT YOU

• Bachelors or Masters degree in Engineering (Aerospace, Mechanical, Industrial) or Business Administration with a strong technical background.
• Proven experience in the aviation industry, preferably within an MRO, airline maintenance & engineering department or an aerospace OEM. Other manufacturing industries will be considered.
• Demonstrable experience in building and defending complex business cases, including financial analysis, market assessment and SWOT analysis.
• Must be able to communicate fluently with engineering and design office teams about technical specifications and maintenance procedures.
• The ability to act as a translator and interface between technical teams (Design Offices), commercial teams (Satair) and external customers (Airlines, MROs).
• Ability to influence senior management and decision‑making forums.

Not a 100% match? No worries! Airbus supports your personal growth with customised development solutions.

HOW WE CAN SUPPORT YOU

Many of our staff work flexibly in many different ways, including part‑time. Please talk to us at the interview about the flexibility you need and we will always do our best to accommodate your request.

Please let us know if you need adjustments for the selection process. Examples may include accessible facilities, auxiliary aids, room layout etc. Any information disclosed will be treated in strict confidence.

As a Disability Confident Employer Airbus UK will offer an interview to any applicant who considers themselves to have a disability or long‑term condition and meets the minimum criteria of the role (as set out in the job advert). To opt in, select the option during your application submission and our Talent Acquisition team will contact you.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the company’s success, reputation and sustainable growth.

Airbus is and always has been committed to equal opportunities for all. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.