Customer Assistant - Warehouse Operative - Chineham Basingstoke Simply Food

Marks and Spencer; Basingstoke; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in Basingstoke is seeking a Customer Assistant to provide exceptional customer service and support in operations. The role involves serving customers on the shop floor, keeping the store stocked and clean, and achieving sales targets. Candidates should be adaptable, possess strong communication skills, and be digitally capable. This position requires individuals who are 18 years or older due to health and safety regulations. Join us to make a significant impact in a dynamic retail environment.

Qualifications

• High levels of customer service expected.
• Ability to work in a fast-paced environment.
• Must be 18 years or older for health and safety compliance.
• Flexibility to work across the store as needed.

Responsibilities

• Serve customers efficiently on the shop floor.
• Keep the store clean and fully stocked.
• Monitor and achieve daily sales targets.
• Engage with customers to understand their needs.

Skills

Customer service

Attention to detail

Communication skills

Digital capability

Job description

All the details

Working Pattern

• Week 1:
  • Monday - 04:00-12:00
  • Tuesday - 04:00-12:00
  • Thursday - 04:00-12:00
  • Friday - 04:00-12:00
  • Saturday - 04:00-12:00
• Week 2:
  • Sunday - 05:30-13:30
  • Tuesday - 04:00-12:00
  • Wednesday - 04:00-12:00
  • Thursday - 04:00-12:00
  • Friday - 04:00-12:00

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Under 18 disclaimer

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high‑intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries and all the vital behind‑the‑scenes work that ensures our shop floor stays full, clean and ready for customers. There’s no room for delay. You’ll be fast, focused and always one step ahead, keeping the flow of products moving with urgency and accuracy.

Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.

Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.

This is a role for people who move with purpose. Are you ready for it? Take Your Marks and apply today.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

• Serve our customers efficiently, both on the shop floor and at service points.
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
• Build expert product knowledge to sell and recommend our products and services.
• We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.

Key Capabilities

• High levels of customer service.
• Committed to delivering excellent work with great attention to detail.
• Open to and acts upon feedback, asking for this regularly.
• Takes accountability for planning and managing own workload efficiently.
• Strong communication skills.
• Adaptable to changing situations.
• Builds positive relationships by being a good listener.
• Good level of digital capability.

Everyone's Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.