Customer Assistant - Warehouse Operative - Bluewater

MARKS&SPENCER; Greenhithe; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail company in Greenhithe is seeking a Customer Assistant in Operations to ensure an efficient store environment. You will accept deliveries, manage stock, and engage with customers to provide exceptional service. Strong attention to detail and adaptability are essential. This role includes flexible working hours and a commitment to inclusivity and diversity in the workplace.

Qualifications

• High level of customer service required.
• Ability to manage own workload efficiently.
• Adaptable to changing situations.

Responsibilities

• Accept deliveries and unpack goods.
• Use systems to track deliveries and manage stock.
• Engage with customers to understand their needs.

Skills

Customer service

Attention to detail

Communication skills

Digital capability

Job description

Overview

Join our team at M&S as a Customer Assistant in Operations, where you\'ll play a vital role in keeping our store running smoothly behind the scenes. We\'re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.

Week 1:
Sunday 16:00-20:00
Wednesday 17:30-21:30
Friday 13:30-17:30
Saturday 13:00-17:00

Week 2
Sunday 16:00-20:00
Thursday 17:30-21:30
Friday 17:30-21:30
Saturday 13:00-17:00

Under 18 disclaimer
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Responsibilities

• Accept deliveries, unpack goods, and prepare crates to ensure our shop floor is always fully stocked.
• Use in-store systems and tools to track deliveries, manage stock, and ensure products are where they need to be.
• Work with colleagues across the store to keep operations smooth and contribute to an inclusive environment.

Key Accountabilities

• Serve customers efficiently, both on the shop floor and at service points.
• Keep the store clean and tidy, ensuring shelves are stocked with product.
• Monitor and deliver on daily sales targets, priorities, promotions, and selling opportunities.
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service.
• Build expert product knowledge to sell and recommend our products and services.
• Training provided to utilise all digital tools and communication channels to deliver for the customer every time.

Key Capabilities

• High levels of customer service.
• Committed to delivering excellent work with great attention to detail.
• Open to and acts upon feedback, asking for it regularly.
• Takes accountability for planning and managing own workload efficiently.
• Strong communication skills.
• Adaptable to changing situations.
• Builds positive relationships by being a good listener.
• Good level of digital capability.

Everyone\'s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, faster, more inspiring digital era. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy and are happy to discuss flexible working. If you require reasonable adjustments to any part of our recruitment process, please share those requirements with us when completing your application so we can ensure a fair and transparent assessment.