Customer Assistant - In Store Bakery - St Andrews Simply Food

Marks and Spencer; St Andrews; On-site; GBP 20,000 - 22,000; Full time

Job summary

A leading retail company in St Andrews is looking for a Customer Assistant in their Bakery section. This demanding role requires early hours and strong customer service skills to maintain food quality and safety standards. You'll be hands-on, managing customer interactions and ensuring the store is well-stocked and clean. Flexibility and teamwork are key as you will adapt to different roles and tasks throughout your shifts. Join us to make a direct impact in the customer experience.

Benefits

Unsocial premium of +£3.00 p/h for hours worked between 22:00-06:00

Qualifications

• Must be 18 years or older for health and safety compliance.
• High levels of customer service required.
• Ability to manage own workload and adapt to changing situations.

Responsibilities

• Serve customers efficiently on the shop floor and at service points.
• Maintain store cleanliness and keep shelves stocked.
• Engage proactively with customers to understand their needs.

Skills

Customer service

Attention to detail

Teamwork

Adaptability

Communication skills

Job description

All the details

Working Pattern

• Week 1:
  Sunday 05:00-13:00
  Tuesday 05:00-13:00
  Wednesday 05:00-13:00
  Thursday 05:00-13:00
  Friday 05:00-13:00
• Week 2:
  Monday 05:00-13:00
  Tuesday 05:00-13:00
  Wednesday 05:00-13:00
  Thursday 05:00-13:00
  Saturday 05:00-13:00

Under 18 disclaimer

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Unsocial premium note

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join our team at M&S as a Customer Assistant in our Bakery section, working at the sharp end of fresh produce, under pressure and with precision. We’re seeking passionate individuals with a love for food that strive for perfection every day.

You’ll be a hands‑on, sleeves‑up brand ambassador bringing energy and attention to detail to every shift - delivering hot bread, fresh perspectives, and fast, five‑star service to our customers.

At M&S, our customers don’t wait. You’ll rise early, move quickly and put in the hard graft to maintain the highest standards in food quality and safety.

You’ll confidently manage demand, keeping our shelves full and our customers impressed.

Efficiency and effectiveness are key aspects of your role. You’ll balance speed with safety, making sure our bakery delivers freshness and availability even during peak hours.

Being a team player is crucial. In this role, that means working closely with others while maintaining fast, high‑quality output.

Flexibility is vital. You’ll adapt to the rhythm of the store, working across different roles as needed and embracing each shift with determination.

This is a tough, fast‑paced role - but one where you’ll see the impact of your work, every single day. Are you ready for it? Take Your Marks and apply today.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks each time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

• Serve our customers efficiently, both on the shop floor and at service points.
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
• Build expert product knowledge to sell and recommend our products and services.
• We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.

Key Capabilities

• High levels of customer service.
• Committed to delivering excellent work with great attention to detail.
• Open to and acts upon feedback, asking for this regularly.
• Takes accountability for planning and managing own workload efficiently.
• Strong communication skills.
• Adaptable to changing situations.
• Builds positive relationships by being a good listener.
• Good level of digital capability.

Everyone's Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to tackle flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.