Customer Assistant - In Store Bakery - Eden High Wycombe

Marks and Spencer; High Wycombe; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail company in High Wycombe is seeking a passionate Customer Assistant for their bakery section. The ideal candidate will excel in customer service, be adaptable, and handle various tasks in the store. Responsibilities include serving customers, maintaining the store's cleanliness, and engaging with shoppers. Training on digital tools will be provided. This role is part of an inclusive workplace that values diversity.

Qualifications

• High levels of customer service are necessary.
• Must be adaptable to changing situations.
• Strong communication skills are required.

Responsibilities

• Serve customers efficiently at service points.
• Ensure the store is clean and shelves are stocked.
• Engage with customers to understand their needs.

Skills

Customer service

Attention to detail

Adaptability

Communication skills

Digital capability

Job description

Overview

Customer Assistant - In Store Bakery - Eden High Wycombe

Join our team at M&S as a Customer Assistant in our Bakery section, where you\'ll become a champion of our delicious baked goods. We\'re seeking passionate individuals with a love for baking and a deep understanding of bakery products to deliver fresh perspectives every day. You\'ll be a brand ambassador who\'s ready to recommend our bakery products and deliver remarkable service so customers feel valued every time they shop with us.

Being digitally confident is essential. You\'ll use our digital tools, such as the Sparks App, to enhance the customer experience and ensure they get the products they want when they need them.

Efficiency and effectiveness are key; you\'ll maintain high standards in food safety and hygiene while supporting a great inclusive store environment. Flexibility is vital, and you should be confident to work across various areas of the store as needs change.

Working Pattern

• Week 1: Sunday 08:00-17:00; Monday 14:00-18:00; Saturday 06:00-15:00
• Week 2: Sunday 08:00-17:00; Monday 14:00-18:00; Wednesday 06:00-15:00

Under 18 Disclaimer

This job role involves working with specialist cutting equipment and we cannot consider applications from anyone under the age of 18, in order to comply with health and safety legislation.

Job Description

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
• Build expert product knowledge to sell and recommend our products and services
• We\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

Everyone\'s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. We\'re revolutionising how we work and offering our most exciting opportunities yet. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.