Customer Assistant - Fashion, Home & Beauty - Inverness

MARKS&SPENCER; Inverness; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading retail company is seeking a Customer Assistant in Inverness. In this role, you will provide excellent service and ensure a pleasant shopping experience for customers. Ideal candidates will have strong communication skills and a commitment to customer satisfaction. The role includes specific working hours on a flexible schedule.

Qualifications

• Passionate and fashion-forward individuals excited about products.
• Ability to understand customer needs and deliver excellent service.

Responsibilities

• Serve customers efficiently both on the shop floor and at service points.
• Keep the store clean and tidy, ensuring shelves are stocked.
• Engage proactively with customers to understand their needs.

Skills

High levels of customer service

Strong communication skills

Adaptable to changing situations

Good level of digital capability

Job description

Overview

Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you'll become a champion of our stylish products, on-trend designs, and exceptional customer service. We're looking for passionate and fashion-forward individuals who are excited to dress the nation. You'll be a brand ambassador who's ready to recommend our newest fashion items. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

Responsibilities

• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
• Build expert product knowledge to sell and recommend our products and services
• Training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Work Pattern

Week 1: Sunday 09:00-18:00; Wednesday 10:00-19:00; Thursday 10:00-19:00. Week 2: Wednesday 10:00-19:00; Thursday 08:00-17:00; Saturday 10:00-19:00.

Inclusion and Equal Opportunities

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you require reasonable adjustments to any part of our recruitment process, please share your requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.