Customer Assistant - Café - Worcester

Marks & Spencer Plc; Worcester; On-site; GBP 18,000 - 23,000; Full time

Job summary

Marks & Spencer Plc operates a café within our Worcester store, offering hot drinks and fresh meals in a fast-paced service area.

This hands-on role requires staying calm under pressure, delivering warm, five-star service, and acting as a brand ambassador who guides customers with menu recommendations.

You’ll be digitally confident, use cafe tools to take and fulfill orders quickly, maintain impeccable food safety, and support colleagues to keep the cafe running smoothly during peak times.

Qualifications

• Being digitally confident is essential.
• You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.
• Teamwork matters. You’ll support colleagues and contribute to a high‑performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

Responsibilities

• Take and fulfil orders quickly and accurately.
• Maintain impeccable food safety standards during busy periods.
• Assist customers with recommendations and ensure smooth café operation.
• Support colleagues and contribute to a high‑performance team during peak times.
• Adapt to different shifts and locations as needed.

Job description

Working Pattern

Week 1

Monday 12:30-20:30
Tuesday 12:30-20:30
Wednesday 12:30-20:30
Friday 12:30-20:30
Saturday 12:30-20:30

Week 2

Sunday 12:30-20:30
Monday 12:30-20:30
Tuesday 12:30-20:30
Thursday 12:30-20:30
Friday 12:30-20:30

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.
• Teamwork matters. You’ll support colleagues and contribute to a high‑performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but for the right person, incredibly rewarding.