Customer Assistant - Café - Woking

Marks & Spencer Plc; Horsell; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer Plc’s café team seeks a Customer Assistant for weekend shifts in Horsell. You will handle orders, advise customers on food and drink choices, and maintain a clean, safe food environment under pressure. The role emphasizes speed, accuracy, and a warm customer experience.

Flexible weekend hours and the chance to contribute to the café’s busy flow make it ideal for team players who stay calm and friendly, even during peak periods.

Qualifications

• Hands-on role requiring good numerical and verbal communication.
• Ability to use in-store digital tools to take and fulfil orders quickly.
• Maintain high standards of cleanliness and food safety.
• Collaborate with colleagues to ensure smooth café operations.

Responsibilities

• Be digitally confident to take and fulfil orders quickly.
• Maintain impeccable food safety standards while handling orders.
• Deliver five-star service with fast, accurate order fulfilment.
• Support colleagues and contribute to a high-performance team.
• Be flexible and adapt quickly to store needs across locations.

Skills

Digital literacy

Customer service

Food safety

Teamwork

Flexibility

Job description

Cafe Customer Assistant

Working Pattern

Sunday 11:00-16:00
Saturday 08:00-16:00

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.
You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
It’s intense but, for the right person, incredibly rewarding. Are you ready for it?

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.
• Teamwork matters. You’ll support colleagues and contribute to a high‑performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.