Customer Assistant - Café - Tamworth

Marks & Spencer Plc; Sutton Coldfield; On-site; GBP 6,000 - 9,000; Part time

Job summary

Marks & Spencer plc in Sutton Coldfield is hiring a Cafe Customer Assistant to join the M&S Café team. This is a fast-paced, hands-on role where you deliver warm, five-star service and help customers with food and drink recommendations.

You'll work on weekends, with Saturday 10:30-19:00 and Sunday 10:00-14:30, handling orders quickly, maintaining food safety standards, and supporting colleagues to keep the café running smoothly under pressure.

Qualifications

• Hands-on, fast-paced retail role requiring calm under pressure.
• Brand ambassador delivering warm, five-star service.
• Digitally confident to use ordering tools and processes.
• Strong teamwork and flexibility to cover needed areas.
• Commitment to impeccable food safety standards.

Responsibilities

• Take and fulfil orders quickly using café tools.
• Make food and drink recommendations to customers.
• Ensure the café operates smoothly during busy periods.
• Support colleagues and contribute to a high‑performance culture.
• Maintain high standards of food safety and hygiene.

Job description

Cafe Customer Assistant

Work Pattern:
Saturday: 10:30-19:00
Sunday: 10:00-14:30

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.

You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.

Teamwork matters. You’ll support colleagues and contribute to a high‑performance culture that meets customer needs – no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?