Customer Assistant - Café -Talbot Green

Marks & Spencer Plc; Llantrisant; Hybrid; GBP 18,000 - 21,000; Full time

Job summary

Marks & Spencer Plc is hiring a Cafe Customer Assistant to join the in-store M&S Café, delivering warm, five-star service in a fast-paced environment. The role emphasizes digital tooling to take and fulfil orders efficiently while maintaining top food safety standards.

Applicants should thrive under pressure, be a strong team player, and able to adapt to varying shift patterns, including holiday peaks. This is an in-store customer-facing position focused on quality service.

Qualifications

• Experience in cafe/retail environment.
• Comfortable using digital tools to take and fulfil orders.
• Strong communication and service skills.

Responsibilities

• Be a brand ambassador, making food and drink recommendations while ensuring smooth cafe operations.
• Use tools to take and fulfil orders quickly to keep customers moving.
• Maintain impeccable food safety standards while juggling orders and queues.
• Deliver five-star service and work well within a high-performance, fast-paced team.
• Support colleagues and adapt to changing needs across shifts.

Skills

Digital literacy

Excellent customer service

Work under pressure

Food safety standards

Teamwork

Tools

POS systems

Job description

Cafe Customer Assistant

Working Pattern

Week 1

Sunday 11:00 - 15:00
Wednesday 14:00 - 18:00
Friday 14:00 - 18:00

Week 2

Sunday 11:00 - 15:00
Wednesday 14:00 - 18:00
Friday 15:00 - 19:00

**Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.