Customer Assistant - Café - Widnes

Marks & Spencer Plc; Widnes; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer Plc in Widnes invites applicants to join the M&S Café team as a customer-focused barista and café assistant. The role is fast-paced, with a fixed pattern of shifts and a focus on warm, five-star service.

You will take orders digitally, prepare food and drinks to high standards, manage queues, and help keep the café running smoothly even at peak times. Flexibility and teamwork are essential for delivering excellent customer experiences.

Responsibilities

• Take and fulfil orders using digital tools to keep customers moving.
• Maintain impeccable food safety standards while handling orders and queues.
• Deliver warm, five-star service under pressure in a fast-paced cafe environment.
• Support colleagues and contribute to a high-performance team culture.
• Demonstrate flexibility by working where needed with pace.

Job description

Work Pattern:

Tuesday: 11:00 - 15:00
Friday: 12:00 - 16:00
Saturday: 11:00 - 15:00

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.
• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.