Customer Assistant - Café - Aylesbury

Marks and Spencer; Aylesbury; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks and Spencer in the UK is seeking a Cafe Customer Assistant to join the in-store M&S Café, the heart of the store where customers recharge. This role is weekend‑driven with shifts on Saturday and Sunday from 08:30 to 17:30, offering a hands‑on, high‑pressure environment where service quality is paramount.

This position requires calm under pressure, a focus on delivering five‑star service, and the ability to use digital tools to take and fulfil orders swiftly while upholding impeccable food

Responsibilities

• Provide warm, five-star service at the M&S Café
• Take and fulfil orders quickly using digital tools
• Maintain food safety standards and manage queues during peak times

Job description

Summary

Cafe Customer Assistant

All the details

Work Pattern

Saturday: 08:30 - 17:30
Sunday: 08:30 - 17:30

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.

Flexibility is also vital. You'll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?